RXO

Reviews

• MN

  Michelle Nichols

  Oct 2, 2026
  2.0
  Terrible delivery service. No ETA given day prior as promised. Morning of received a text at 8:32 saying ETA was 6A-8P. SO NOT HELPFUL. Stuck at home all day until delivery at 5:15P. Two stars only because the two delivery people were efficient and courteous but no excuse for RXO lack of communication. A big company like CASPER should rethink its delivery service!
• LA

  Laith Alani

  Sep 30, 2026
  5.0
  Appointment at 12pm arrived 1130am. Got door immediately and got loaded.
• BT

  Beth Timmons

  Sep 9, 2026
  1.0
  Horrible delivery service - 1st delivery available to schedule was 8 weeks out; worked with Sam’s and got it scheduled in 6 weeks; and then they cx’d my delivery last week and did not even notify me. Rescheduled for today 10:30-2:30 and didn’t arrive until 2:50 which under normal circumstances would have not been an issue but due to their lack of customer overall service it just is unacceptable. Apparently this is who LG uses for their Sam’s delivery of appliances. Sam’s was very involved and attentive but RXO completely dropped the ball.
• PR

  Pablo Rosales

  Sep 4, 2026
  1.0
  Edit: After calling almost everyday for a week, I called LG. I told LG I was putting their appliance outside because I have kids in the house and don’t want this to tip over on them. They tried to patch me through to RXO, who told me the same thing I’d been hearing, “We don’t have an earlier date, we can’t get through to the local office, but they contact you.” Finally someone reached out to me following this review and they schedule me a few days earlier. The crew was great and thankful they had to do less work since the appliance was already outdoors. Absolutely terrible!!! Expensive induction stove was damaged during delivery. Bottom was completely bent. LG sent another one. On delivery I had them unbox inside the house and I inspected. Then they wouldn’t remove the old damaged stove because a pick up was scheduled for that same day. Got a notification that pick up was coming and I was the next stop. THEY NEVER CAME! No one told me anything. Had to call 4 days straight and everyday I was told the same thing…someone will contact you. And no one ever did. NOT ONCE! Not an email or call. Finally rescheduled 2 weeks out!! So there is a bent range just sitting in our living room. Absolutely unprofessional!!! Please don’t write “Dear Pablo, Thank you for taking the time to share feedback.” Just do better. And don’t mention the “Local Warehouse.” They never respond. They don’t even pick up for the operators at the main line.
• JJ

  Jojo

  Sep 3, 2026
  1.0
  They are the worst company I've ever dealt with. I've been waiting 3 months for delivery and they kept rescheduling or no communication at all. They all said NO WORRIES when I finally had contact with them! Can't hardly understand their language! But finally after 3 months my refrigerator was finally going to be delivered but guess what the truck broke down so I had to put everything back inside the icebox, mind you this is the 3rd time! I called and they said they will contact me with the next delivery date but guess what, it's 7:30 pm Wednesday night and showed up and told me I had 10 minutes to clean out the icebox!! I asked them why they didn't call me to informed me they were coming and he just looked at me. I was livid! They left my front door open and I have a cat and started freaking out cause I live on the highway 21 and I was so scared she ran out the door! Thankfully she ran in the kitchen, if she was a dog she would of attacked these 2 men, she didn't like them at all and was scared!! I kept telling them that they have to turn the water off before they remove the water hose and they just looked at me! I called my neighbor to come over and he did it for me and helped me with programming the settings ! I will NOT recommend this company at all!! Oh BTW apparently they smoked their brakes on the truck in front of my house cause you can smell it and my neighbor had to redirect traffic and now i wonder why the truck broke down!! Very unprofessional company!!!! DO NOT USE THIS COMPANY

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