United States Postal Service

Reviews

• TS

  Taylor Smith

  Apr 28, 2026
  4.0
  HUGE RAVE-to Roban at the Harrisonville post office. She’s new to our office, transferred here from kc I believe she said. Back story, my mailbox key was stolen over a month ago and even though I brought in my police report and did everything right, the locks are “on back order” so I have to have my mail on hold at the post office now and go there periodically to pick up. Yesterday, I had a package which was very important-my eye contacts- say it was delivered at 11:39 in or at my mailbox. So, at 11:50 I head up to the post office to figure out why it would’ve been delivered there. I get told that he will have to contact my carrier and have them bring it back to the post office. So today I go in to pick it up and no one knows what I’m talking about. I will admit, I was extremely frustrated. This has been going on for a month and it should not have gone to my box in the first place. After investigating and not being able to figure it out, Roban offers to follow me to my box and open it for me with the master key to see if it’s in there. WOW! Was not expecting that. She followed me and lo and behold, it was in there ALONG WITH other mail that should NOT have been delivered (and thankfully hadn’t been taken yet by the person that has the key) I would say this was definitely above and beyond!!! So, thank you so much Roban!!! -and yes, I did apologize and tell her how much I appreciated it.
• SK

  Susan Kemper

  Dec 12, 2025
  5.0
  Had postal clerk 43 and found him very polite and helpful which the Clinton Mo post office lacks.Thank you sir for your help 12-12-25. 1220
• KP

  Kali P

  Dec 3, 2025
  5.0
  Went to 3 different USPS locations in lees summit and they all turned us away for fingerprinting. We had such an easy and amazing experience here and the guy who works there had 10/10 customer service. Very good vibes here!
• KK

  Kay

  Jul 22, 2025
  5.0
  They went above and beyond to help me! I wish I got the ladies name. She deserves a raise.
• QQ

  Quinn

  Jul 8, 2022
  1.0
  The customer service is absolutely horrendous. I messed up something on my passport application and less than 5 minutes before my appointment the clerk Told me that they were out of forms and I would have to go across the street to the library to print another even though I had already been waiting for 10 and I could have had a much more productive use of my time if she had notified me literally any sooner than I could go across the street and print a new one and she tried to shift the blame onto me without telling me a moment sooner. Absolutely horrendous.

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