The UPS Store

Reviews

• BD

  Brian Dickmann

  Jun 13, 2026
  1.0
  We made an appointment to get Notary services at this UPS story this morning- received an email confirmation of our appointment at 3:39 am. Drove down from St Louis to take our 89 year old mother to get something notarized. Arrived at the UPS store at our designated appointment time only to be told there was not a notary there today. Horrible horrible horrible horrible service. I would leave zero stars if I could. Brandon Leffler you need to do a better job with your store
• LS

  Louis Summers

  May 21, 2026
  1.0
  We recently relocated from Baton Rouge, Louisiana to Cape Girardeau, Missouri and are currently staying in a motel while searching for a permanent home. Because we do not yet have a physical address, we contacted the UPS Store at 2128 William St in Cape Girardeau regarding renting a mailbox and having packages shipped there. The employee we spoke with told us that would not be a problem and instructed us to come in Wednesday morning at 8:00 AM to complete the mailbox paperwork. We arrived as instructed and were then told the manager would be arriving shortly to handle everything. Unfortunately, “shortly” turned into nearly 10:30 AM with no manager ever showing up, forcing us to leave so we would not be late for work. Around 11:30 AM, the employee called and informed us that a UPS package had just been delivered for us. When we returned to pick it up, the manager still had not arrived, and despite the confusion and inconvenience, we were charged a $20 holding fee for the package. Overall, this experience felt very disorganized and unprofessional. We had already paid extra for overnight shipping, only to be hit with unexpected fees and wasted time due to poor management and communication. Unfortunately, based on this experience, we will not be doing business with this location again.
• PC

  Paul Goodchild Ph.D., CPA

  Feb 21, 2026
  4.0
  Watch the parking lot getting in and out. Potholes everywhere. This business thankfully operates with enough people. I've been in twice and they processed a long line quickly. I recommend stopping here if you need UPS service.
• JB

  J Brown

  Jan 27, 2026
  2.0
  Don't come here for Amazon returns anymore. Wanted me to buy another box from them for 7 dollars to ship the return. Staples did it for free. They had boxes laying everywhere on the floor at UPS too. Won't use them again to even ship.
• BM

  Barbara McKeon

  Jan 18, 2026
  5.0
  Wait time not long, young lady at register very helpful and patient. Entrance close to parking spaces. Thank you

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