Glow Medspa - Colleyville

Reviews

• TN

  Tran Ngo

  today
  5.0
  Sarah is an absolute rockstar! She made my laser hair removal appointment so comfortable, quick, and easy. From the moment I walked in, she explained every step of the process, checked in on my comfort level the whole time, and made me feel completely at ease. You can tell she really knows what she is doing and cares about her clients.
• KS

  Kelley Stulz

  Oct 2, 2026
  5.0
  Love this place and Bobbi is the best! They have convenient hours and a great membership option. Will be back for more treatments.
• RI

  Rosemary Imo

  Sep 27, 2026
  2.0
  I’ve been a customer for nearly two years, and while many of the technicians I’ve encountered have been very sweet, I’ve had enough negative experiences that I will not be returning now that my membership has ended. My first appointment immediately made me uncomfortable. I was told someone would be training during my treatment, but I was never actually asked whether I consented to my body being used for training. While I was undressed, two additional women entered the room to observe. When I questioned whether everyone would be present, I was simply told they were training. I was visibly uncomfortable, and the two additional observers eventually left. Training does not override a client’s right to consent, especially during an intimate service involving an unclothed body. Being informed that someone is training is not the same as being asked for permission. That choice should have been mine. I later tried the McKinney location after moving, where my underarms were burned and left with two dark marks that are still visible months later. I’ve been too afraid to have my underarms treated since. When I returned to the Colleyville location and told the staff what happened, they photographed the areas for their records. Despite these experiences, I continued giving the company a chance because I had purchased the Glow 10 membership. Unfortunately, I also found that the advertised 10 minutes were not consistently honored. For context, I was late only once during my membership and still arrived within the company’s five-minute grace period, so the shortened sessions I experienced were not the result of repeatedly arriving late. During one appointment with Macee, the session felt noticeably shorter than 10 minutes. I asked whether I had enough time remaining to treat another area and was abruptly told, “No ma’am.” Because of that interaction, I paid closer attention during my next appointment. At that session, I watched both my phone and the treatment-room clock, and my actual treatment lasted approximately 4–5 minutes. Two areas we had specifically discussed beforehand were skipped, and I wasn’t asked whether I wanted any other areas treated. At my final appointment, I was told there wasn’t enough time for a full Brazilian and my legs. After the session, however, I saw that approximately six minutes remained on the clock. By then, I was simply ready for my membership to be over. Glow 10 is specifically sold as a 10-minute session. If the requested areas are completed early and treatment time remains, the client should be asked whether they would like another area treated rather than having the appointment ended after roughly half of the advertised time. I overlooked quite a bit because most of the staff have genuinely been pleasant, but after nearly two years of giving the company multiple chances, I’m done. I hope they improve their consent practices, treatment safety, and consistency in providing Glow 10 members the treatment time they are paying for.
• SN

  Soso Noah

  Sep 25, 2026
  1.0
  ⭐ The Worst Experience I’ve Ever Had – Extremely Disappointed! I had an appointment today with a technician named Macee, and honestly, this was one of the worst experiences I have ever had at a professional establishment. First, after I signed the form for my follow-up appointment, she started asking me very inappropriate and unnecessary questions about my signature, asking, “Is this your signature?” in a rude and unprofessional manner. I felt uncomfortable and disrespected from the very beginning. During the treatment, her behavior was even worse. When she was treating my feet, she used the machine in a rough and uncomfortable way instead of communicating with me politely. When treating my back, rather than simply asking me to move my hair out of the way, she used her hand with the product on it to push my head down. This was completely unacceptable and showed a lack of basic professionalism and respect. I also asked to do my toes , and she simply said no because I had not shaved. Her attitude and the way she spoke to me were extremely unpleasant. She was not friendly, considerate, or professional at all. Customers pay for a service and deserve to be treated with respect, courtesy, and professionalism. Unfortunately, I experienced none of that during my appointment. The technician showed very little consideration for my comfort, and her behavior made the entire experience unpleasant. I honestly feel that I wasted my money. After this experience, I no longer trust this establishment, and I decided to cancel my membership I would not recommend this place based on my experience. The way customers are treated matters just as much as the service itself, and this establishment seriously failed to meet that basic expectation. I hope management takes these complaints seriously and addresses the way its technicians interact with clients. No customer should have to pay money to be treated with such disrespect.
• RM

  Rebecca M.

  Sep 17, 2026
  5.0
  I absolutely love coming here. Everyone is so welcoming, kind, and knowledgeable, and I’ve always had a wonderful experience with my facials and skin treatments. Bobbi is especially amazing—she is incredibly caring, attentive, and genuinely wants you to feel good about your skin. I always feel completely comfortable in her hands and leave feeling refreshed and well cared for. It’s one of those places where you can tell the people truly care about their clients. Highly recommend!