SEPHORA

Reviews

• AC

  Asunta Cozzo

  4 days ago
  5.0
  If i can give this store a 10 stars, i will! Every girls here deserves recognition for their hardwork. Everyone knows what they’re doing especially as a Black Woman, they know how to shade match and knows my undertone! And everyone is just so kind and patient and smart! Very refreshing!
• TJ

  TT Jones

  4 days ago
  1.0
  Shopped at this store and recently had a terrible experience. Went to get matched for a new powder. It became very clear the person didn’t have much experience with darker skin tones after she would just pic up any shade to put on my face. Didn’t feel good but I didn’t complain. Didn’t complain, just went home tried it and returned it later because it was too light. I went back and asked to be helped again. I explained my prior experience to the first person to approach me, in hopes to have a better experience. They were from the hair section so they got someone to help me. They brought someone to help me…but this person was not interested in helping me at all. I began explaining what happened with the previous encounter but this man did not even look up at me. He said no word. Just in the Sephora iPhone doing w.e. I just stopped talking. It was about 1 min before said what is your number so I can look you up…..again still not making eye contact with me. Then he also just pick up shades and started putting it on my face….NOT EVEN SAYING WHAT SHADE BE WAS PUTTING ON MY FACE. Then after he tries two shades he says: well the problem is you have hyperpigmentation and the problem isn’t the product. I would suggest a color corrector. (For reference…I do not have hyperpigmentation…freckles yea but nothing a normal fenty skin tint can’t cover) I can’t I don’t have that and he said with sass: yes you do and again I would recommend a color corrector because the foundation is doing what it is supposed to do. No way did I realize we have dermatology providers at Sephora to diagnosis people with skin disorder. To be rude about it as well!!! My hope is this reaches someone in. Corporate. I did complain to the manager. I am writing because having a bad experience one time, find I’ll let it pass. But two times at the same store. The employee was sassy, rude and lacking customer service training.
• MM

  melisa

  Aug 6, 2026
  1.0
  the workers here act weird/rude, it makes me very uncomfortable to come to this sephora, and they aren’t even helpful when I have a question. They have no customer service skills and seem sour, i don’t even wanna talk to these employees. Plus this location is always packed and people have no sense of space, always in the way. Employees are a bunch of grown women acting like mean girls in high school…
• SR

  Sasha Ross

  Aug 4, 2026
  2.0
  Every time I come into this location the employees are rude and catch an attitude when asked for assistance, they all stand around in a corner talking to each other and make it seem like you’re bothering them . This makes the shopping experience not enjoyable at all. I would NOT recommend this location.
• MS

  makayla spruill

  Jul 30, 2026
  1.0
  These lip balm testers are sticky, dirty, and nasty. I personally don’t use testers, but plenty of other people do, so the bare minimum should be keeping them clean or replacing them when they get like this. It’s unsanitary and not a good look ..🤮 I pointed it out to the employees, and they completely brushed me off. Ironically, the only person who actually helped me was a cashier who saw I needed assistance and walked all the way over to me. Meanwhile, the employees standing in the back room directly across from these testers were busy gossiping instead of helping customers or maintaining the store. Do better, Sephora. Clean your testers and hold your employees to a higher standard when it comes to customer service. It’s disappointing to walk into a store that prides itself on beauty and hygiene and see displays like this.

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