BangZ Salon & Wellness Spa

Reviews

• SC

  Shirley Chin

  5 days ago
  5.0
  Morgan is amazing at cutting super-straight hair. She is incredibly precise and knows exactly how to create symmetry while adding fullness where it’s needed. I really appreciate her attention to detail, including choosing the right scissors for the cut. My hair looks clean, balanced, and beautifully shaped. Highly recommend Morgan!
• AS

  AC Santillan

  May 29, 2026
  1.0
  Bad service
• TN

  The Notary

  May 21, 2026
  1.0
  Update 5/29/26 Lilly butchered my hair. Point blank! The worst hair stylist! Not worth $600! Case closed! The salon manger stated that they were going to contact me, but that never happened. Reviews are reviews. They reflect a customer’s actual experience, whether positive or negative. Instead of focusing on the review itself, the focus should have been on understanding why the review was written in the first place. How can you claim to have revisited the situation when you never even contacted me to hear my side? A fair review of any situation requires hearing from both parties, not just the stylist. Lilly told me that the salon had already informed her about my review, which means the salon was aware of my concerns from the beginning. If the salon knew about my review, why didn’t anyone reach out to me? Why was there no attempt to hear my side before deciding to support the stylist’s version of events? And what does the manager going on vacation have to do with anything? If customer concerns are important, there should be a process in place to address them, regardless of whether one person is out of the office. A manager’s vacation does not change the fact that I was never contacted or given the opportunity to share my experience. Instead of having a manager call me directly, I received a reply through the stylist. During our conversation, Lilly was argumentative, dismissive, and showed no remorse. Rather than listening to my concerns, she seemed more focused on defending herself. I ended the call because of her attitude and lack of professionalism. I am the customer. Yet the salon chose to rely on the stylist’s version of events without ever speaking to me directly. What is most disappointing is that the salon seemed more concerned about the review than the actual experience that led to it. As a paying customer, I deserved to be heard. I deserved accountability, professionalism, and an honest effort to resolve the situation. Unfortunately, that never happened The photos speak for themselves. Have a blessed day! I’ve been coming here since 2020, so this review is really disappointing for me to write. I completely understand prices increase, but I was never informed that my service would total almost $600. I called twice before my appointment and never received any notice about the price changes, which made the total at checkout extremely shocking. I was also charged for a “single process,” even though that has never been part of my services before. During the appointment, it was casually offered more as, “Do you want to cover your gray hairs?” and I was hesitant at first because I honestly thought the highlights alone would help blend the few grays in the front. I don’t even really care about the grays, but the service itself was never properly explained to me, and nobody mentioned it would be an additional charge. I only realized afterward when I saw “single process” on the receipt and had to Google what it even meant I also specifically asked for brighter blonde pieces in the front, but after the toner was applied, most of the blonde was muted and my hair came out much darker than expected. I even showed a previous picture of my hair to avoid confusion. While my hair still looks healthy, the highlights don’t stand out the way I asked for or expected for the amount paid. The haircut was also disappointing because my hair was originally all one even length and I asked for long layers, but a large section in the front was cut much shorter and doesn’t blend naturally with the rest of my hair. What upset me most was the lack of professionalism and communication throughout the experience, especially after being told, “At least your hair looks nice,” when I expressed concerns about both the result and the price. I never knew about the surcharge wow!
• AM

  Ashley Morissette

  Apr 7, 2026
  5.0
  Gio is my go-to stylist for balayage and cuts. He is highly skilled at what he does. The color is always beautifully blended and he does a great job of matching reference photos. He’s very sweet and would highly recommend.
• SB

  Sarah Becker

  Apr 4, 2026
  5.0
  Got my hair glazed, cut, and blown out by Gio - all which was absolutely amazing. The atmosphere of the salon is unmatched and Gio not only did an amazing job at my hair, but made the entire experience like I was catching up with a friend. Have gotten so many compliments on my hair already and I got it done this morning - highly recommend!!

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