SEPHORA

Reviews

• ZD

  Zenette Dias

  Sep 27, 2026
  5.0
  These 5 stars are for Jill at Sephora, Freehold. Mall, New Jersey. Jill is helpful , kind and so knowledgeable. Plwase promote her ASAP. She will make an amazing leader. @Sephora (especially @Charlotte Tilbury), please make Jill train your staff to be more her and then you will see your numbers increase. I purchased because she was honest , kind and patient with me and my friend 😌 🩷💯 We are going back again because she will there to help us.
• DB

  darla brown

  May 22, 2026
  2.0
  Service Skills suck! I called to ask a question about a product so I don’t have to come in for no reason, as usual I was super kind asking and I got a really nasty unprofessional response. Don’t work if you can’t have the right manners as an adult to even answer a question!
• FK

  Fawzia Kader

  May 9, 2026
  2.0
  The supervisor on the floor seriously needs a class on customer service. If you don’t like dealing with people, get off the floor. I was waiting for help and could literally hear someone on the earpiece saying a customer was waiting. I was standing right behind her when she loudly and snappily replied, “She needs to wait, we’re short staffed.” And I know she made sure I heard it because the associate I originally asked came back and repeated almost the exact same thing apologetically: “Sorry for the wait, someone will be with you. Sorry, we’re short staffed.” Funny how one employee knew how to say it professionally and the other clearly didn’t. Thankfully, Jeanette stepped in and was genuinely lovely and helpful. Because of HER, I still spent around $200 on products. Last minute, I needed a serum. The package was ALREADY OPENED and leaking, so I had to open and look at it since it was the last one. My mistake was asking the nasty supervisor for help because she immediately got loud saying, “THAT’S WHY WE TELL CUSTOMERS NOT TO OPEN BOXES.” Maybe keep an eye on the customers before me before trying to publicly “call someone out.” Then I said the serum felt watery, she said well it’s like a toner. You need a moisturizer and I said I didn’t want another moisturizer layer after serum because I was already buying a tinted moisturizer to wear on top. She kept aggressively pushing, “Well you HAVE to wear moisturizer day and night.” No, actually, you don’t know my skin type, my routine, or what works for me. Working at Sephora doesn’t suddenly make you a dermatologist. And if your own skincare advice is supposedly so flawless, maybe it should be reflecting a little better before talking down to customers like you know everything. There’s a huge difference between being knowledgeable and being condescending. One makes customers want to shop. The other makes them never want to come back. Send her back to training please. Reading multiple reviews about a rude supervisor, I wouldn’t be surprised if it was same person. I was there today hour before closing time.
• ON

  Oneill Nicholas

  Oct 24, 2018
  1.0
  I used to love this store but recently I am being ignored (btw I have the VIB status). Also, the male associate today isn't so helpful and I have to ask him if I have to give my sephora VIB number for the points before paying.

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