SEPHORA

Reviews

• PP

  Pops P.

  1 day ago
  5.0
  5 stars, thanks to Sam. She was very professional and saved me tons of time!
• MW

  Mila Wilczek

  Aug 2, 2026
  1.0
  I came to the store yesterday 10 minutes to the closing. I know it’s late but basically I knew what I wanted. I was going away and I just want to buy quick two perfumes at seven O’clock to dot the time they’re closing One girl named Jesse came with a rude attitude and she said you need to leave . I was way beyond surprised that she said that I said I just need to perfumes which provided the names And she answered No, you can’t have it I said yes, I can. I came here before Closing and I will get those And they had a few many customers at the register as well The other guy which he’s also a worker was wondering what’s going on and make me more feel uncomfortable and make a scene like I did something wrong I’m very loyal customer at Sephora and spent thousands of dollars there She brought those perfumes with rude attitude Not even ask if I wanna use my royalty points or said thank you at the end and throw those perfumes in my face So rude and Unprofessional I never felt so mistreated in my entire life Of course I called corporate with a complaint, which I never do so unacceptable and this lovely lady name is Jesse. I will never get back there. Which I was almost every day spent so much money This is Retail and customer service Job Which I worked all my life, you don’t leave the time what you supposed to you say the time Customer stay and I will never tell anyone to leave And unbelievable and by the way, I was in my car calling corporate 704 So be my guess four minutes later most likely, I’m gonna return your perfumes because they’re gonna give me a bad vibe now Said that people so rude to each other but when you buy something, they’re so lovely because they have commission
• MH

  Malika Hendricks

  Jul 8, 2026
  1.0
  I am extremely disappointed and disturbed by the treatment I experienced at this Sephora location on my birthday. From the time I entered the store, I felt as though I was being watched and followed. Multiple employees appeared to follow me throughout the store, including an older woman who acted overly “nice” while repeatedly appearing wherever I was shopping. I am not sure whether she was a manager or another employee, but the experience felt uncomfortable and targeted. There was also an older individual who appeared to be acting as security and seemed to follow me around the store. When I reached the register, the experience became even worse. I asked the cashier a simple question about the birthday gifts available to me as a Beauty Insider customer. Instead of answering my question, she responded in a nasty and dismissive tone, telling me, “I need you to put your phone number in.” Only when she felt like acknowledging my question did she finally tell me what birthday gifts were available and what they were out of, still with an unnecessarily rude and unwelcoming attitude. Despite feeling humiliated and mistreated, I completed my purchase of approximately $225 because it was my birthday and I had run out of several products I genuinely needed. As I was leaving, I noticed two employees positioned near the exit. At that point, the entire experience became impossible to ignore. I initially tried to brush it off. Sadly, as a Black woman, I am familiar with the feeling of being treated as though I am suspicious simply for shopping. But when I got into my car and looked at my receipt, I asked myself a very simple question: Why should this store receive $225 of my hard-earned money after making me feel watched, unwelcome, disrespected, and profiled? As badly as I wanted and needed the products, I went back inside and returned every single item. No paying customer should have to spend hundreds of dollars while being made to feel like a criminal. No Black customer should have to normalize being followed around a store, watched while shopping, treated dismissively at checkout, and then feel as though employees are waiting near the exit for them. I will be contacting Sephora corporate regarding this experience, and I also intend to share my experience publicly, including on TikTok. This type of treatment has to stop. Black customers’ money is good enough to spend, and we deserve the same dignity, respect, and freedom to shop without being treated as suspicious. Sephora needs to take complaints about racial profiling, discriminatory treatment, and disrespectful customer service seriously. I came into this store on my birthday intending to treat myself. I left feeling humiliated, angry, and unwelcome—and I returned all $225 worth of merchandise because I refuse to financially support a store that made me feel this way.
• MJ

  Mel J

  Jul 7, 2026
  4.0
  Has everything I need and then some
• OW

  Ozzy The Wizard

  Jun 14, 2026
  5.0
  I would like to compliment the excellent quality of assistance I constantly receive from Sephora staff that I can’t describe less than the epitome of awesomeness. Starting with Erin, the sweetest soul I’ve ever met. She’s super amiable, extrovert, charismatic, and highly intelligent. She treats her customers with dignity and respect and works in Sephora as if it’s her own. Her true character doesn’t need to be declared, it’s revealed through actions. She levels up relentlessly and lets her growth whisper what her words no longer need to say. These authentic and unique values make her an asset to Sephora and thus corporate should be very proud to have her. I also want to shed light on Sam who constantly greets me with a big smile and helps me find what I’m looking for before I even blink. She’s so full of energy and one of the politest people I’ve ever met. Moreover, she’s very passionate about her job and her work ethic is quite admirable. In contrast to this, if I could give a zillions of stars ✨ to this staff I would. Their hard work and friendlinessar can only be found in a perfect world 🌎 . A+ July 18th, 2026 ⛈️ Special thanks to my world favorite, Erin ✨ for helping me with my huge order today. Thank you so much, Erin.