SEPHORA

Reviews

• MH

  Malika Hendricks

  2 days ago
  1.0
  I am extremely disappointed and disturbed by the treatment I experienced at this Sephora location on my birthday. From the time I entered the store, I felt as though I was being watched and followed. Multiple employees appeared to follow me throughout the store, including an older woman who acted overly “nice” while repeatedly appearing wherever I was shopping. I am not sure whether she was a manager or another employee, but the experience felt uncomfortable and targeted. There was also an older individual who appeared to be acting as security and seemed to follow me around the store. When I reached the register, the experience became even worse. I asked the cashier a simple question about the birthday gifts available to me as a Beauty Insider customer. Instead of answering my question, she responded in a nasty and dismissive tone, telling me, “I need you to put your phone number in.” Only when she felt like acknowledging my question did she finally tell me what birthday gifts were available and what they were out of, still with an unnecessarily rude and unwelcoming attitude. Despite feeling humiliated and mistreated, I completed my purchase of approximately $225 because it was my birthday and I had run out of several products I genuinely needed. As I was leaving, I noticed two employees positioned near the exit. At that point, the entire experience became impossible to ignore. I initially tried to brush it off. Sadly, as a Black woman, I am familiar with the feeling of being treated as though I am suspicious simply for shopping. But when I got into my car and looked at my receipt, I asked myself a very simple question: Why should this store receive $225 of my hard-earned money after making me feel watched, unwelcome, disrespected, and profiled? As badly as I wanted and needed the products, I went back inside and returned every single item. No paying customer should have to spend hundreds of dollars while being made to feel like a criminal. No Black customer should have to normalize being followed around a store, watched while shopping, treated dismissively at checkout, and then feel as though employees are waiting near the exit for them. I will be contacting Sephora corporate regarding this experience, and I also intend to share my experience publicly, including on TikTok. This type of treatment has to stop. Black customers’ money is good enough to spend, and we deserve the same dignity, respect, and freedom to shop without being treated as suspicious. Sephora needs to take complaints about racial profiling, discriminatory treatment, and disrespectful customer service seriously. I came into this store on my birthday intending to treat myself. I left feeling humiliated, angry, and unwelcome—and I returned all $225 worth of merchandise because I refuse to financially support a store that made me feel this way.
• MJ

  Mel J

  3 days ago
  4.0
  Has everything I need and then some
• OW

  Ozzy The Wizard

  Jun 14, 2026
  5.0
  I would like to compliment the excellent quality of assistance I constantly receive from Sephora staff that I can’t describe less than the epitome of awesomeness. Starting with Erin, the sweetest soul I’ve ever met. She’s super amiable, extrovert, charismatic, and highly intelligent. She treats her customers with dignity and respect and works in Sephora as if it’s her own. Her true character doesn’t need to be declared, it’s revealed through actions. She levels up relentlessly and lets her growth whisper what her words no longer need to say. These authentic and unique values make her an asset to Sephora and thus corporate should be very proud to have her. I also want to shed light on Sam who constantly greets me with a big smile and helps me find what I’m looking for before I even blink. She’s so full of energy and one of the politest people I’ve ever met. Moreover, she’s very passionate about her job and her work ethic is quite admirable. In contrast to this, if I could give a zillions of stars ✨ to this staff I would. Their hard work and friendliness can only be found in a perfect world 🌎 . A+
• U1

  User 17

  May 22, 2026
  1.0
  Staff was so unhelpful. I asked about looking for a brand, they laughed about it to one another and didn’t even attempt to look. Someone should teach this team how to sell because they’re failing. I put the rest of my basket back!
• EB

  Emily Braisted

  May 14, 2026
  5.0
  Had the most wonderful experience today at Sephora! My gut is saying I’m getting engaged tomorrow and I went to Sephora for help with my makeup application. All of the workers were so excited and began helping me prepare my routine. Erin was so helpful and knowledgeable, helping me enhance my usual routine! It was truly a wholesome girlhood experience and I am so happy I went in to ask for help. Thank you so much Erin, and everyone at Sephora!! 😊💍