SEPHORA

Reviews

• RS

  Raj S

  Jul 31, 2026
  4.0
  Conveniently located within Jersey Garden mall.. lots and lots of other shops in the same mall.. parking is huge, but it could get busy during weekends and holidays.. It’s a little crazy to get parking in the mall… lots of restaurants and other eateries within the mall.. Sephora really gets busy within the mall.. so many people shop here and sometimes along queue for the billing . I really like the perfumes in Sephora and always buy from here… it’s slightly pricey and not much of discounts . Which they have some discounts in an outlet mall… other stuff for women is very famous here . Service could improve . Good options but overall a good experience .
• JM

  Jhoselin Morales

  Jul 22, 2026
  1.0
  Very poor customer service. The staff seemed more interested in talking to each other than helping customers. They were rude, looked annoyed, and made the experience unpleasant. Customer service should be professional, respectful, and focused on helping people. This definitely needs to improve.
• NA

  N. “Nic” Aiken

  Jul 18, 2026
  5.0
  Zay went above and beyond to search an out of stock product for me. Customer service 10/10. She made my day!
• DD

  diablabbyg

  Jul 12, 2026
  2.0
  I came in yesterday to restock some of my makeup and also for a few suggestions for me and my cousin. When wanting help, I saw ALOT of the workers speaking among themselves (like a group of 3) and I usually don’t like to interrupt people when talking so I kept looking around but everyone was either talking to each other (between co workers) or helping customers. I interrupted a worker for help and she seemed annoyed. I had ask her to color match me with a certain product I had in mind and she went and asked another associate what could be a good brand for me. The associate looked at me and said “Rare Beauty” so the associate who I asked for help first walked me there and pointed at the products and said “You can choose from here, if you need more help I’ll be around”. As someone who goes to Sephora regularly and asks for help in color matcg, SHE DID NOT MEET THAT CUSTOMER SERVICE SATISFACTION! This is why I go to Newport because the girls there are insanely helpful than the ones in Elizabeth. The SAME associate who I asked for help also helped my cousin out and did the SAME thing except all with an attitude as well which is insane. If they want to have girl time and giggle and don’t want people asking for help or let alone do their job, to be at home. As an associate I feel as if a customer is asking help to color match, you HAVE to have the experience to properly do so, not walk the customer to a bunch of products and point them out and tell them “You can choose from here.”
• RZ

  R Z

  Jun 20, 2026
  5.0
  Thank you Jelly, you are amazing 🤩 your service and recommendations are the best 👌🏻