SEPHORA

Reviews

• TS

  T Sm

  Jun 17, 2026
  1.0
  Like the other reviews state, the customer service at this store is horrible. They only try to help me when they see me leaving the store and this has happened multiple times. At first I thought it was a racial thing but according to these reviews the people who work here are just awful all around smh
• BM

  Brett Miller

  Jun 10, 2026
  1.0
  Went to redeem a scent certificate, I picked one of the options and it was out of stock, went to my 2nd choice and the worker goes into the back to look for it and never returns. I asked another employee and she says oh were you the one looking for 1 million and I said yes and she says that is also out of stock. I asked if I could get a credit and get a different cologne and pay the difference and was the worker went to ask and manager and I was told no that my only option was to have store order it. Frustrating but okay. I wait in line and then after several minutes of the cashier trying to order tells me that the product cannot be ordered. I ask for options and I was told to call back another day to see if they have it. Very frustrating first experience with this store.
• DD

  Dabzmine

  May 9, 2026
  1.0
  The store itself of course is great! I wanted to make myself feel better after my recent accident.So I was about spend my extra savings for Mother’s Day at my favorite store, until a saleswoman with short, white, hair named Shari started making very rude comments to my face. First she asked if my daughters are my sons and I corrected her by letting her know that they are my daughters. Then she’s going to say “you mean your granddaughters.“ I said “No my daughters.” Then she started to stare me down like she was trying to figure out something! Obviously, I told my kids to put back my $200+ shopping basket and left. How are you going to hire sales people for a beauty store that makes the women who shop there feel like ugly?! Especially the disabled?! She’s very disgusting! She shouldn’t be allowed to talk to people in general let alone have a customer service job.
• BC

  B A C

  Apr 20, 2026
  5.0
  We usually avoid Sephora because it’s always super packed & hard to find good customer service. That changed on Saturday. Karen was wonderful & helped us find exactly what we needed and more. She was so patient and kind. Thanks Karen, you’re amazing at what you do!
• CB

  Cin B

  Apr 18, 2026
  5.0
  Went in on a busy Saturday afternoon and was helped by an employee named Ricardo. He was so patient, personable & helpful. Worked with my sister in law in helping us find the right shade of foundation & explaining ingredients in skin care products. Please ask him to help you next time, he had me leaving Sephora feeling fabulous!

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