SEPHORA

Reviews

• LM

  Laura Marrlett

  Oct 3, 2026
  5.0
  Wouldn’t recommend coming here during the weekends since the store is way too small to handle the crowds. However, I will say that this Sephora has some fantastic employees. Two of the women that helped me were SO nice, despite how hectic it was. The second woman was kind enough to check me out with their handheld devices so I didn’t have to get in line, which I was incredibly grateful for since I was having a mini internal freak out from how busy/noisy it was. I wish I had gotten both of their names — they deserve a raise. It’s hard to find good customer service and basic kindness when shopping nowadays!
• HJ

  Hailie Joseph

  Sep 5, 2026
  1.0
  Would give 0 stars if I could- most uncomfortable experience I’ve ever had In a Sephora, rude employees. One women literally asked everyone else if they needed help and walked by me and gave me the dirtiest look I’ve ever seen in my life, Asked another woman for help with a shade mask and she stood there and staired at me as if I had 3 heads , she clearly didn’t want to help me and walked away from me like I didn’t matter. The thing is I am a makeup artist and salon owner. I will never shop here again for my salon or kit. I came into The store with no makeup as it’s my birthday and wanted to treat myself to a new makeup supply- I put back my basket of over $400 dollars because of how truly uncomfortable and unwelcome I felt. I’m really glad to see every negative review you have is about being uncomfortable and having a bad experience with customer service. For a lot of people to say they felt uncomfortable with their experience here is not a good look for you or your company, I really hope you do something about this and your team because it doesn’t seem like you have. The woman at the register I told not only didn’t care but didn’t answer me when I told her about my experience. Your managers are terrible at this location and your district manager must just not care. You not only lost a huge purchase today but the thousands of dollars I would have spent here in the future. If you’re reading this as a customer I highly suggest taking the trip to an ultra beauty where I have never been made to feel uncomfortable, everyone is very nice there and they clearly value their customers.
• NN

  Nicole

  Aug 27, 2026
  5.0
  A bit crowded but that's to be expected. Staff were amazing!
• TS

  T Sm

  Jun 17, 2026
  1.0
  Like the other reviews state, the customer service at this store is horrible. They only try to help me when they see me leaving the store and this has happened multiple times. At first I thought it was a racial thing but according to these reviews the people who work here are just awful all around smh
• BM

  Brett Miller

  Jun 10, 2026
  1.0
  Went to redeem a scent certificate, I picked one of the options and it was out of stock, went to my 2nd choice and the worker goes into the back to look for it and never returns. I asked another employee and she says oh were you the one looking for 1 million and I said yes and she says that is also out of stock. I asked if I could get a credit and get a different cologne and pay the difference and was the worker went to ask and manager and I was told no that my only option was to have store order it. Frustrating but okay. I wait in line and then after several minutes of the cashier trying to order tells me that the product cannot be ordered. I ask for options and I was told to call back another day to see if they have it. Very frustrating first experience with this store.

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