Rowan Bridgewater Commons

Reviews

• EN

  elizabeth nunez

  6 days ago
  2.0
  I rarely leave negative reviews, but I felt this experience was worth sharing because it was so disappointing. A week before our appointment, I stopped by to ask about ear piercing for my one-year-old daughter. The employee working that day was incredibly kind, welcoming, and informative. She made what can be a nerve-wracking experience for parents feel comfortable, and that positive interaction is what convinced me to come back. Unfortunately, our actual experience was the complete opposite. When we first arrived, we were told to come back in 10–15 minutes and to book the earliest walk-in appointment online, which was for 11:30. We returned before that time and were then told that two appointments had come in ahead of us and that it would be another 20–30 minutes. We understood and waited. After about 25 minutes, there was still someone waiting, so I politely asked whether it would be another 20–30 minutes because my daughter was nearing her nap time. I simply wanted to know if we had enough time to grab a quick bite to eat. I was told, "Sure, do what you gotta do," and the employee immediately walked away without offering any additional information. We returned about 30 minutes later only to find another family being helped…a family I know had arrived after we originally checked in. Neither employee acknowledged that we had come back. There was no "Welcome back," "Thanks for your patience," or even "We'll be right with you." We were completely ignored. What made the experience especially disappointing was watching those same employees warmly greet, laugh with, and engage the family before us. They chatted with them, congratulated their daughter after her piercing, and made the experience feel special. When it was finally our turn, the interaction was completely different. My daughter was understandably crying because she is only one year old, yet there was no warmth, reassurance, or kindness extended to us. Even at checkout, there wasn't so much as a thank you for waiting after well over an hour of delays. I completely understand that businesses get busy and wait times happen. That wasn't my issue. My concern was the lack of communication, professionalism, and basic customer service. A simple acknowledgment or apology for the delays would have gone a long way. This should have been a happy milestone for our family, and instead it left us feeling overlooked and unwelcome. It's especially disappointing because our first interaction with this business had been so positive. I hope management takes this feedback seriously. Families bringing their children in for their first ear piercing are already anxious, and a little kindness and communication can make all the difference.
• AH

  Angel Hicks

  Jun 27, 2026
  5.0
  Brittany was wonderful and she made sure I was comfortable. She recommended the perfect spot and I’m coming back for my conch piercing. Kudos to all the ladies that made this fun!!! ♥️
• EM

  Evette Martinez

  Jun 27, 2026
  5.0
  I took my girls to get their ears pierced and Nurse Carisma did a phenomenal job connecting and communicating with them at their young ages 5 and 7. They experienced no discomfort at all and were so happy! I would definitely recommend any parent to book a Rowan appointment with Carisma!
• JS

  Johannah Samuel

  Jun 25, 2026
  5.0
  I got my 3rd lobe piercing with Carisma, she was very professional and made sure I was comfortable throughout the whole process! If you're planning on getting a piercing make sure you go to Carisma!
• KG

  Kasandra George

  Jun 24, 2026
  5.0
  Everyone at Rowan Piercing was incredibly friendly and welcoming. The salon was very clean and professional, and the staff went above and beyond to make my daughter feel comfortable throughout the entire experience. They took the time to explain everything, answer our questions, and made what could have been a nerve-wracking experience feel easy and enjoyable. We are so happy with the service we received and would highly recommend Rowan Piercing to anyone looking for a clean, safe, and positive piercing experience!

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