Brand Certified
The NOW Massage Westlake Village
4.9(93 reviews)
Certified by The NOW Massage Westlake Village • May 17, 2026
Business Details
2806 Townsgate Rd, Westlake Village, CA
91361, United States
Certified by The NOW Massage Westlake Village • May 17, 2026
(805) 277-0741
Certified by The NOW Massage Westlake Village • May 17, 2026
https://www.thenowmassage.com/boutique/westlake-village
Certified by The NOW Massage Westlake Village • May 17, 2026
About
Certified by The NOW Massage Westlake Village • May 17, 2026
Massage SpaSpaMassage Therapy
The NOW Massage Westlake Village located on Townsgate Road offers an oasis to disconnect from the outside world and reconnect within through the healing benefits of massage therapy. We’ve reimagined the approachable luxury of a neighborhood spa with high-quality massages and custom enhancements that offer relaxation and healing.
Guests choose from 3 signature massage styles and pair their service with custom enhancements. The Swedish-inspired options include: A Therapeutic Massage, an energy-balancing Relaxation Massage, and a Sports-Inspired Massage. Add custom enhancements such as Gliding Cupping, Herbal Heat Therapy, Crystal Hot Stones, Deep Tissue Massage & Gua Sha. Plus gift an energy shift with Massage Gift Cards.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by The NOW Massage Westlake Village • May 17, 2026
The NOW Massage Westlake Village
2806 Townsgate Rd, Westlake Village, CA
91361, United States
Hours
Certified by The NOW Massage Westlake Village • May 17, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday9:00 AM - 9:00 PM
Reviews
4.9
93 reviews
5 stars
89
4 stars0
3 stars1
2 stars1
1 star
2
- RRRockhopperApr 2, 20263.0Getting a proper massage in Westlake or thousand Oaks isn't as easy as it sounds. Just take a look at various reviews for various locations. My experience here at NOW was okay. The front desk person was really efficient and friendly. I had asked for a deep tissue upon entering. That was a change from the original order made upon making the appointment. So I took care to re-explain to the masseuse that this was going to be a deep tissue. The gentleman assigned to me did an okay job but Ive had much, much better. It was pretty much at least to me feeling like a regular massage. For what I paid it was simply not worth it. The Establishment is nice, they did a very nice job with the area where massages are done. It had more of an organic feel. And definitely something more artistic and somewhat exotic for Westlake.
- JCJody CoteMar 20, 20265.0Absolutely terrific experience. She gave a wonderful massage, membership price is fantastic and the people at the front desk answered all my questions, went out of their way to help me. Absolute gem of a place.
- EMEdgar MartinMar 18, 20265.0Charlie was amazing! I had tweaked my neck and shoulder. She recognized the problem and worked it out. I highly recommend her.
- ECEmily CostopoulosMar 2, 20265.0Melina was amazing, the perfect amount of pressure for a deep / firm massage, it was excellent! I will absolutely return!
- FPFrancesca PourvaliFeb 20, 20265.0I received a massage with Pia and it was equal parts relaxing and effective. Pia's style felt both intuitive and nurturing, and she really helped alleviate my chronic neck and shoulder tension. I highly recommend visiting The NOW for a relaxing oasis and restorative experience. I am already planning my next visit!
Frequently Asked Questions About The NOW Massage Westlake Village
How does The NOW differ from a traditional spa?
The NOW has reimagined the approachable luxury of a neighborhood spa with high-quality massages and exclusive enhancements that offer relaxation and healing. Our goal is to offer customizable massage services without the time commitment and cost of a traditional spa.
When should I arrive for my massage?
Please aim to arrive 15 minutes prior to your scheduled massage to permit ample time for check-in. As a courtesy to other members and guests, we must start and end each massage service at the scheduled time; accordingly, we will not be able to extend the time of your service if you arrive late.
How do I book a massage?
You can schedule an appointment online at www.thenowmassage.com, through The NOW Massage app, or by contacting the boutique directly by phone. We also welcome walk-ins, but due to high demand, we recommend scheduling in advance.
How do I cancel a service that I’ve scheduled?
A booked massage can be canceled by logging into your account on the website, through The NOW Massage app, or by calling the boutique. Please be aware of our late cancellation policy. We respectfully request at least 12 hours notice if you need to cancel or rebook your massage appointment. We charge 50% of the reservation made to the credit card on file to compensate our staff for missed wages when there is a last minute cancellation.
What if I fail to show for a scheduled massage or arrive late?
If you miss your appointment or arrive 15 minutes past your scheduled service start time, the service is automatically canceled and the full price of the scheduled service is charged to the credit card on file. To ensure a relaxing experience, and get the full benefits of the massage, we advise guests to arrive on time (or early) for all scheduled appointments.
How can I cancel my membership?
Ritual Members can cancel their recurring dues membership at any time by providing their boutique with 30-days written notice stating the desire to cancel. You may cancel in-person at the boutique or by sending an email to the boutique where your membership was purchased. All boutique contact information can be found under the locations page on our website.
Note: In states where required by applicable law, in addition to the above, you can also choose to cancel your membership through choosing the cancellation option on your membership profile online.
How long do I have to use massage credits?
Membership credits can accrue indefinitely until a Ritual Membership is canceled. Unused massage credits will continue to accrue (i.e., roll-over month-to-month) as long as your membership remains in place. You will have 3 months from the date of cancellation to use any unused massage credits before they expire. No refunds are issued for unused credits.
Can I freeze my membership?
The freeze policy allows you to temporarily suspend your Ritual Membership in accordance with the following terms: You may freeze your membership up to three(3) months per contractual year. Please see our Terms of Service for more details.
Do you accept gift cards?
Yes, we accept gift cards for The NOW Massage services and products. Gift card terms and conditions do apply. For more details on our gift card program, please refer to our Terms of Service.
Do you permit minors to use services?
Yes, unless the state, province or territory prohibit it by law, The NOW Massage makes services available to minors between the ages of 13 and 17. Minor use of services requires the written consent of a parent or legal guardian, and additional restrictions may apply. Please see our Terms of Service for more details.
Are services and pricing subject to change?
Yes, please note that prices and services are subject to change at any time.
What if I’m not feeling well?
If you are feeling sick or unwell prior to the start of your scheduled massage, we encourage you to stay home. The NOW Massage boutique is an open-space concept and keeping guests and team members safe is everyone’s responsibility. If you begin to feel sick during your treatment, please let your Massage therapist know immediately.
What is the NOW's policy related to cell phone use at the boutique?
We aim to create a safe and relaxing environment for our members and guests. The tranquility offered within our space is paramount. Cell phones can be disruptive and are not encouraged. Although we do allow cell phones at the boutique, we require that the phones be turned off or switched to silent mode upon check-in.
Can I return purchased items?
Yes, if you’ve purchased items in a boutique, we accept returns in original condition (unused, undamaged and unopened in the original packaging) within seven days from the date of purchase. All items purchased in a boutique are only eligible for return or exchange in the same location it was purchased. Because jewelry is made-to-order, jewelry is eligible for exchange only.
If you’ve purchased items online – through The NOW’s website – we accept returns in original conditions (unused, undamaged and unopened in original packaging) provided you first obtain a return authorization number, which you can request by emailing shop@thenowmassage.com. The return authorization number must be written clearly on the outside of the box. Return and exchange shipping costs are the customer’s responsibility and the original shipping charge is nonrefundable.
What types of massages are offered at The NOW Massage Westlake Village?
The NOW Massage Westlake Village offers three signature Swedish-inspired massage styles: Therapeutic Massage, Relaxation Massage, and Sports-Inspired Massage, along with custom enhancements like Gliding Cupping and Herbal Heat Therapy.
Where is The NOW Massage Westlake Village located?
It is located at 2806 Townsgate Rd, Suite B, Westlake Village, CA 91361, USA.
What are the operating hours for The NOW Massage Westlake Village?
The spa is open Monday to Friday from 10:00 AM to 9:00 PM, and on weekends from 9:00 AM to 9:00 PM.
How can I contact The NOW Massage Westlake Village?
You can call them at +1 805-277-0741 or visit their website at https://thenowmassage.com/westlake-village/ for more information.
Does The NOW Massage Westlake Village offer gift cards?
Yes, massage gift cards are available to gift an energy shift through their services.
What nearby fitness options are available around The NOW Massage Westlake Village?
Nearby fitness options include Pure Barre for barre classes and Club Pilates for pilates, both ideal for complementing your wellness routine before or after a massage.
Are there any nearby dining options near The NOW Massage Westlake Village?
Yes, nearby restaurants include Tomodachi Restaurant for sushi, Moody Rooster for American cuisine and bar, and Pick Up Stix for Chinese and Asian food.
What other spa and beauty services are available near The NOW Massage Westlake Village?
Nearby you can find beauty and spa services such as Skin Laundry, Maggie 1 Stop Beauty at Studio 7, John of Italy salon, and Studio 7 Fine Men's Salon.
Is there a pet hospital near The NOW Massage Westlake Village?
Yes, Townsgate Pet Hospital is nearby, providing veterinary and pet services for your convenience.
What is the timezone for The NOW Massage Westlake Village?
The business operates in the America/Los_Angeles timezone.
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