I leave one star for my experience with the employees , we asked one of them for a product and the lady replied angry that in that store they did not have it that they had it in another one,then the cashier Loren when paying we asked her if she could help us see in what other location they had it and more angry than the first she replied with “no”.
BM
Bruno Mapurunga
4 days ago
Excellent experience from the moment we walked into the store! Everyone was friendly, welcoming, and eager to help us find the right sunscreen for my wife. The team was patient, professional, and truly cared about helping us. A very special thank you to Amanda, who spoke Portuguese and made everything much easier for us. We are sincerely grateful for her kindness and support. Thank you to the entire Sephora team for the outstanding customer service. We will definitely be back
some of the best sephora workers i’ve ever met. they’re so sweet and spent so much time with me and my friends helping us exactly what we were looking for. also very insightful. this location is not very crowded either so that’s a plus. special shoutout to tasha and the worker with yellow and brown hair (i’m so sorry i can’t remember her name). they’re amazing!
AC
Antonia Carreto
Jun 19, 2026
Muy atentas , muy buena atención, amables con buena actitud 🤗
I have NEVER walked out of a business feeling as disappointed and devalued as a human as I did today. I even cried in the parking lot.
I attempted to return/receive store credit on an unopened and unused product with my receipt in hand. Unfortunately, I was one day beyond the 30-day return window due to an immediate family death that occurred during that time. I respectfully explained the circumstances to the manager (woman with dark rimmed glasses and above shoulder length hair) and even offered to provide documentation if needed.
I fully understand that return policies exist for a reason. However, what was most disappointing was the complete lack of empathy or willingness to even consider the situation (I don’t know who hurt her so deeply for her to have been that heartless but I send her love and light). The associate/cashier confirmed with her that the product had not been used, and my account history would show that I am not someone who frequently returns products. In fact, I have previously kept products I did not like because I believed it was my responsibility once they had been opened or used.
Despite these circumstances, the manager stated that no exceptions would be considered and showed no interest in reviewing my account history or exploring any possible resolution. The interaction felt cold, dismissive, and entirely transactional.
What upset me most was not the denial of the refund itself, but the message it sent about how customers are treated when unexpected life events occur. Policies are important, but so are compassion, discretion, and customer care.
This experience left me feeling that customer loyalty and individual circumstances carry no weight. After years of shopping at Sephora, I left feeling so disappointed that I will never shop at a company that appears unwilling to extend even the smallest measure of understanding during a time of personal loss.
I hope Sephora reevaluates how situations like these are handled in the future. A little empathy can go a long way.