SEPHORA

Reviews

• MC

  Mimi Choncho

  Sep 30, 2026
  1.0
  Walking into Sephora is supposed to be an exciting and fun experience, literally girl heaven on earth! But this, this was not that. By far, it was actually the worst experience from any Sephora I’ve been to. I walked in 25 minutes before closing time. I was not acknowledged until 22 minutes later, and only because staff wanted to get me out before the store closed in 3 minutes. Meanwhile, two other guests walked in after me and were attended to eagerly and promptly. I walked by multiple employees, including the manager, and not one of them acknowledged me; they were far more preoccupied with closing procedures. At one point, I walked by an employee who was closing the gates 15 minutes early. I said "excuse me" to her because I wanted to check out the aisle she was blocking. She moved, but again, no assistance was offered. When I walked by the manager, she was talking to another employee about getting makeup done for a birthday. Again, there was no acknowledgment. A couple of minutes before closing time, I was finally offered help finding an item. I stated that I had been waiting to be acknowledged and assisted since I walked in. I explained that I needed a face powder brush made with natural hair bristles. The employee didn’t know of any, and when she checked the system, it only allowed her to search by vegan options. She asked her peers through the walkie-talkie, and they responded dismissively. They didn’t make any effort to help me locate one in the store. I was looking to completely update my skincare regimen and purchase new makeup, but it was incredibly disappointing to be disregarded like that. I would have literally bought everything they recommended to me, but at that point, I didn’t feel like asking because they clearly did not want to help me. I just settled for a mascara that I needed. The cashier was completely dry, she didn’t bother to offer a bag and just handed over the mascara to me. She took it upon themselves to email my receipt without asking my preference. When I requested a printed one, she seemed visibly bothered. The manager then came over to "reprint" it, even though it had never been printed in the first place. As I walked out, the manager followed me to the door to lock it behind me. In the glass reflection of the door, I could clearly see her smirking mockingly at me. I fail to see what was funny about this seemingly discriminatory experience, especially considering how they jumped to help the white customers who walked in after me.
• MJ

  melillo joe

  Sep 11, 2026
  1.0
  After purchasing over $200 in cosmetics, the sales clerk said I qualified for a gift bag. Upon finding out that I did not wish to register my phone and email ( which evidently was a requirement to qualify for the bag), her attitude turned cold. I guess she lost a commission on signing up a new customer who doesn’t like their privacy bombarded with junk ads from Sephora. It was a disappointing experience. I shop where I want. Keep your mailing lists.
• EC

  Erica Cardinez

  May 8, 2026
  5.0
  Savannah at the Sephora on PCH in Torrance/rolling hills was such a great help today. I’ve been to two other Sephoras trying to find an everyday foundation match and still felt kinda lost, but she actually took the time to teach me about undertones and why certain shades worked better for me instead of just handing me a product and moving on. Since it was slower, she stayed helping me the whole time and kept asking if there was anything else I needed until I had everything. I wish this location was closer to me because this is the kind of service that brings people back.
• KH

  Karol H

  May 8, 2026
  1.0
  Never, ever book a makeup appointment with Reyna. I arrived at 9:45 a.m. and the store was closed, even though my appointment was scheduled for that time. They didn’t open the door until 9:55 a.m. When Reyna finally attended me, she treated me horribly and had absolutely no manners. She told me that because I arrived late, she could either do my eyes or my face — not both. I honestly don’t understand what this woman is doing working at this store. They should remove her immediately. Of course, after being treated that way, I left the store.
• DS

  Doerte Sennecke-Chow

  May 20, 2021
  5.0
  How is the shop doing intimes of Covid nine teen? It looks like social distancing measures and wearing of the mask is enforced. The shop popped up in 2021 right next to the whole foods market on PCH. There is plenty of parking. There are two stations for charging electric cars for free.

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