Pause Studio City

Reviews

• EC

  E. Counts

  Sep 26, 2026
  5.0
  Tried the robotic massage
• AB

  Alescia Buford

  Sep 26, 2026
  5.0
  I throughly enjoyed my first visit at Pause and my Host. She was efficient, professional, and communicated clearly how to use the equipment and what to expect. As a beginner, I was nervously excited but she helped me feel calm and was patient. I had an amazing experience. Many thanks.
• KS

  Kamryn Samuel

  Sep 24, 2026
  5.0
  Really helps with recovery and the team is so sweet and very helpful!
• GG

  George

  Sep 13, 2026
  4.0
  My first experience with the Aescape robotic massage was a bit mixed, but there were definitely a lot of positives. The Pause studio itself is beautiful—warm, welcoming, pristine, contemporary, and very relevant to the times in its design and presentation. It has an upscale, almost Four Seasons-like quality, and parking was easy. When I first arrived, there was no one at the front desk for approximately three or four minutes. As a first-time guest, that brief period can create a little uncertainty because you are not quite sure what to do or whether someone knows you have arrived. That said, once the attendant came out, I was very warmly greeted with a smile, and that absolutely deserves five stars. The hospitality was genuine and welcoming. I also appreciated the refrigerator at the front desk with beverages available for purchase. That is a thoughtful and convenient option, especially at a wellness studio where guests may want something before or after a treatment. Once greeted, I was promptly taken to my Aescape room. My biggest issue was the temperature. I immediately noticed that the room was quite warm and even commented on it. Between the general room temperature, the warmth generated by the robotic massage arms, the synthetic body suit required for the treatment, and lying on the massage surface, the heat became distracting. The massage technology itself was impressive and certainly did its job. However, instead of completely relaxing, I remained very aware of how warm I was. During a traditional massage, I will often relax enough to fall asleep. Here, I eventually had to pause the machine and open the treatment-room door so that cooler air from the hallway could circulate into the room. I also pressed the attendant-assistance button during the session, but unfortunately no one came before the session ended. I understand that this is a busy location and that the staff are constantly moving between rooms, helping guests begin their different therapies and managing a lot of details at once. In fact, after my session ended, while I was getting dressed with the therapy-room door open, an attendant walked by and took the time to ask how my experience had been. I mentioned that the room had been rather hot. That interaction reinforced for me that there is clearly an intention to take care of guests and to check in on their experience. Another small disappointment involved the PAUSE30 first-time guest promotion. I booked expecting the 30% discount but was initially charged the full amount. When I asked about it afterward, an attendant explained that the manager would reverse the difference and credit my account, so I appreciated that they were willing to address it. Overall, I think the concept is excellent, the studio is beautifully presented, and the staff clearly care about creating a high-quality experience. My comments are meant entirely as constructive feedback from a first-time guest. My biggest recommendation would simply be better temperature control in the Aescape rooms. Even a fan or slightly cooler air conditioning would make a tremendous difference. With the heat generated by the machine, bodysuit, mattress, and room itself, a cooler environment—and perhaps some ice water nearby—would make it much easier to fully relax. Would I race back for another Aescape session tomorrow? I would probably want to know that the room could be kept cooler first. But I would absolutely remain open to returning and trying the studio’s other modalities. Beautiful facility, warm staff, fascinating technology, and clearly a lot of attention being given to the guest experience. With a few operational adjustments, I think the Aescape experience could be even better. And maybe an “ice break” wouldn’t hurt either. 😉
• BV

  brenda ventura

  Sep 12, 2026
  4.0
  Leila is amazing! I had an appointment for cryotherapy told her I was having back pain . She recommended the red light and hip compression, and gave me thorough details of the benefits for each service. Right on the spot I booked the red light session after my cryotherapy session. She provided the best customer service experience I’ve had in a long time. She’s very knowledgeable, friendly and welcoming.