Lush Cosmetics Sherman Oaks

Reviews

• MM

  Mads

  Aug 1, 2026
  5.0
  Such a lovely store!! Everything smelled soo good. Ariana made the experience such a joy for us and made it feel like an adventure. She deserves a raise! We will be back.
• MD

  Mai Dan

  Jul 18, 2026
  1.0
  As a Jewish customer, I am appalled by what I saw in your store today. Instead of focusing on selling cosmetics and creating a welcoming environment for everyone, LUSH has chosen to promote a deeply divisive political cause. This made me feel completely unwelcome. Businesses should never make customers feel excluded because of their identity or beliefs. I will no longer support LUSH and will encourage others to shop elsewhere. Extremely disappointing.
• MC

  Mar C

  Jun 29, 2026
  5.0
  Give my girl Jazmin a big shout out, because she is the most sweetest person ever and very helpful. Made me feel welcomed, and acknowledged my presence in store and checked in every now and then, love her
• GO

  Gina Ochoa

  May 30, 2026
  5.0
  I've been shopping at Lush since the early 2000s, and while I've always had great experiences with their staff, my visit on Memorial Day truly stood out. My daughter wanted to stop in, and we were initially just browsing. As someone who is very shy and usually prefers to shop on my own, I typically decline help unless I need it. After my daughter asked a question, an associate with pink hair stepped in to help, and she completely transformed our experience. She was incredibly knowledgeable, patient, and genuinely passionate about the products. She took the time to explain several items in detail, demonstrated products for me, and even showed me how to properly layer them. I've been shopping at Lush for years and still learned things I never knew. What impressed me most was how well she read the room. She never made us feel pressured to buy anything. She made us feel comfortable, welcome, and genuinely cared for. Talking with her felt less like interacting with a salesperson and more like chatting with a friend I'd known for years. We ended up spending well over $250, not because of a sales pitch, but because she took the time to educate us and create such a positive experience. By the end of our visit, both my daughter and I felt so comfortable and appreciated that we gave her a hug goodbye. For two very shy people, that's saying a lot. That interaction left such a positive impression on us that it genuinely set the tone for the rest of our day. After we left, I actually called the store hoping to get her name so I could recognize her specifically, but I completely understand and respect the store's privacy policies. The entire staff at this location has always been wonderful, but the associate with the pink hair is truly a star. She deserves recognition for the kindness, warmth, knowledge, and genuine human connection she brought to our visit. Thank you for making our day so special.
• MM

  MH

  May 21, 2026
  5.0
  had a great experience here, i didn’t get their names but the pink haired and light blonde haired ladies helped me out, made fun jokes with us and were overall knowledgeable and kind. i’ve yet to ever have a bad experience with Lush employees in USA or Canada! always a pleasure

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