MAC Cosmetics

Reviews

• SS

  Shopper Shops

  Aug 3, 2026
  1.0
  I've been in the MAC three time i've been helped by different women each time. They have the rudest people working there. You are working in customer service-There is no excuse for treating people the way you do. There is a really bad culture being allowed in this branch.
• AR

  Ambati Tejitha Reddy

  Jul 31, 2026
  1.0
  Extremely rude employees. I wouldn’t visit this place again.
• CQ

  Cece Qian

  Jul 11, 2026
  1.0
  Mahsa Z - rude, condescending and unhelpful.
• RM

  Ramya Mohandoss

  Jul 2, 2026
  1.0
  Agree with comments on incredibly rude employees here in this MAC store. I was looking at eye shadows in that section and had a question on that. An employee walked closeby for something else and I asked her my question. She looked visibly very upset and with an angry tone answered me. I left the store right away. Please train your employees on customer service. This was on June 26th evening
• KK

  Katherine Kaiser

  Jun 23, 2026
  1.0
  We had the worst customer service experience. I have been using MAC products for more than 20 years and have always had positive experiences, which made this situation even more disappointing. I recently purchased a foundation, and when I got home and opened it, I discovered that it was completely smashed. At checkout, I declined the receipt because I have never had an issue with a MAC purchase before and had no reason to think I would need to return it. When I brought the damaged product back to the store, the staff were extremely rude and refused to exchange or refund it, despite the product clearly being defective and unusable. I was shocked by the lack of customer service and unwillingness to help resolve the situation. After being a loyal MAC customer for over two decades, this experience has left me very disappointed.

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