Feeling good is always a good look! Benefit at Macy's Santa Clara , we’ve got all the goods for newbies, pros & everyone in between. Need a service? We do that too! As the #1 Brow Brand Worldwide, we've got you covered—from brow shaping and lamination to pore pampering and more.
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Certified by Benefit Cosmetics BrowBar • Oct 11, 2026
I had an absolutely fabulous brow tint and wax today with Angelina at Macy’s Valley Fair! She was personable, kind, had great suggestions for the look I wanted, and made me feel really comfortable having my brows tinted for the first time. Highly recommend!
DH
Daisy Hsieh
Sep 30, 2026
1.0
I haven’t been coming back regularly after Sam has left. It took me a while to find Jacqueline, but it seems like she has left as well.
With that said, I wasn’t sure who to book for my brow appointment this time, so I went ahead and booked with Jessica, and it turned out to be the worst experience ever.
My appointment was from 11:40 - 12:00, but Jessica did not show up until 11:46. No apologies, just “thank you for waiting.”
Then, she proceeded to tap on her iPad aggressively after I told her that I’ve checked-in already. (Thanks to the only technician who was present at the time. She was with a client, but came over to get me checked-in.)
Before Jessica started working on my brows, another customer came by and Jessica told her that it would only take her 8 minutes, and she can take her after she is done with me.
After Jessica was done tapping on her iPad aggressively, she didn’t sanitize her hands nor did she wore gloves. At first, I thought gloves are no longer a requirement, but I saw the other technician wore gloves.
Not only was she aggressively tapping her iPad, she was also aggressive when she finally worked on my brows. Every step she did on me, it pushed me back a little. It was impossible to hold still in the chair.
When Jessica finished the first brow, she mumbled something that I didn’t hear, then I felt the mirror on my hand. She asked me to check my brow, then she proceeded to work on the other brow.
The whole process didn’t even take place 8 minutes, only 6. (I was keeping track of time.)
The past appointments always ended with aloe gel, but Jessica did not apply a layer of aloe gel on me this time.
I was really contemplating whether I should tip or not, but I did regardless. I handed Jessica $10 and asked for change, she gave me 2 $5. I’ve always tipped $5 even when brow wax was $22. To be honest, I don’t the service today was worth a $5 tip.
Not sure if I’ll ever come back again. If I do, I definitely wouldn’t book Jessica again.
AS
Avril Sohn
Sep 20, 2026
5.0
Serena is a perfectionist and does an amazing job of waxing my chin and upper lip area. She is a master of eyebrow tinting too.
I leave Bebefit feeling good every time.
DG
Deborah Garcia
Sep 5, 2026
5.0
Great service and customer service by Jessica
MG
Maria Gerst
Jul 14, 2026
5.0
Fabulous experience. I will be going again. Lovely customer service.
Frequently Asked Questions About Benefit Cosmetics BrowBar
WHAT’S INCLUDED IN MY BENEFIT BROW SERVICE?
Each Benefit experience is unique to YOU and your needs. Your Brow &
Beauty Expert (BBE) will kick things off with an in-depth consultation to
ensure you walk out feeling (and looking!) great. Our personalized Brow
Mapping allows you to see which hairs need to go and which need
to grow to achieve I'm-actually-obsessed brows. At the end of the service,
your BBE will wrap things up by styling your brows, so you’ll be ready to
take ’em out and show ’em off.
WHAT IS BROW MAPPING?
Our personalized Brow Mapping technique helps find where the brow
should start, arch, and end, and spots any hairs that need to be removed.
This process ensures you’re not just getting any ol’ brow shape, you’re
getting the brow shape that’s right for you. Once you've mapped out your
shape, your Brow & Beauty Expert will work with you to achieve that shape
through a service, product, or both.
HOW SHOULD I PREPARE FOR MY UPCOMING BEAUTY SERVICE?
Brow Lamination services: If you have allergies to hair dye or perming
solutions, you must have a 24-hour patch test* before receiving a
lamination service. Swing by your local Benefit to get one, no appointment
required. Make sure you haven't had a brow lamination within the 6 weeks
prior to your appointment.
*48 hours in some countries
I’M RUNNING LATE. WHAT’S YOUR LATE POLICY?
We get it, things happen! We’ll do our best to accommodate. However, if
you’re more than 5 minutes late for your appointment, your spot may be
given to another customer.
WHAT AGE DO I NEED TO BE TO RECEIVE A BEAUTY SERVICE?
Refer to the age minimum when booking to see whether you’ll need a
parent or guardian present at the time of appointment to give consent for
the service.
DO I NEED TO MAKE AN APPOINTMENT?
Appointments are recommended, but we do accept walk-ins.
I DON’T LIVE NEAR A BENEFIT BOUTIQUE, BUT MY BROWS COULD USE
SOME LOVE. WHERE CAN I GET A BEAUTY SERVICE DONE?
We have 5,000+ Brow & Beauty Experts around the world who can’t WAIT to
give you brows that wow, show your lashes some love, and pamper your
pores. Visit our Store Locator to find your nearest Benefit services location.
What types of brow services does Benefit Cosmetics BrowBar at Macy's Santa Clara offer?
They offer services including brow shaping, brow lamination, and brow waxing among others, provided by expert Brow & Beauty Experts.
What can I expect during a Benefit Brow service?
Each service includes a personalized consultation and brow mapping to determine the best shape for you, followed by shaping and styling your brows.
How do I prepare for a Brow Lamination service at Benefit Cosmetics BrowBar?
If you have allergies to hair dye or perming solutions, you must take a 24-hour patch test before your appointment. Also avoid having had a brow lamination within the prior 6 weeks.
What are the store hours of Benefit Cosmetics BrowBar at Macy's Santa Clara?
Open Monday to Thursday 10:00–19:00, Friday and Saturday 10:00–19:30, and Sunday 11:00–18:30.
Do I need to make an appointment for a brow or beauty service?
Appointments are recommended but walk-ins are also accepted.
What payment options are accepted at Benefit Cosmetics BrowBar at Macy's Santa Clara?
They accept American Express, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What are some nearby stores I can visit alongside Benefit Cosmetics BrowBar at Macy's Santa Clara?
Nearby popular stores include BCBGeneration for clothing, Journeys Kidz for shoes and fashion, The Diamond Ring Company for jewelry, and Sports Fever for sportswear and clothing.
If I'm shopping for eyewear, which nearby location should I check out?
LensCrafters at Macy's, located nearby, offers sunglasses and optometrist services to complement your look.
Where can I find additional beauty salon services close to Benefit Cosmetics BrowBar?
Adrienn Regis Salon Valley Fair is a nearby beauty salon offering barber and cosmetic supplies services you might be interested in.
How can I book an appointment at Benefit Cosmetics BrowBar at Macy's Santa Clara?
You can book your appointment online via their reservation URL or visit the store to schedule your Brow Wax & Tint or other services.
Brand Certified Facts from Benefit Cosmetics BrowBar
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