SEPHORA

Reviews

• AA

  afira

  1 day ago
  1.0
  I had a wonderful experience with the associate helping me in-store at Sephora — she was kind, patient, and genuinely sweet. Unfortunately, the receipt was accidentally left out of my bag, so I called the next day because I realized I had purchased the wrong item and needed the receipt information to fix the issue. That’s when I spoke to Maria, who I was told is a manager, and honestly it was one of the worst customer service experiences I’ve had. She was extremely rude, dismissive, and condescending for absolutely no reason. Instead of trying to help, she acted annoyed that I even called and spoke to me like I was inconveniencing her. Her tone was cold the entire conversation, and she rushed me off the phone saying she “had to go” before even attempting to resolve the issue properly. What makes it worse is that when I called another Sephora location afterward, they helped me immediately with no attitude at all. That just confirmed the problem wasn’t my request — it was Maria’s attitude and lack of professionalism. If you’re in a management position, basic courtesy and customer service should be expected. Maria genuinely came across like someone who hates her job and takes it out on customers.
• LG

  Larissa Greene

  6 days ago
  5.0
  Flew into Santa Barbara for a wedding and forgot all my makeup at home. I haven’t shopped at Sephora in a really long time so walking in was overwhelming but Alex saved the day! She scanned my skin tone and helped me match perfectly even suggesting new products I haven’t tried before. She was an absolute doll running around to help me get all the essentials for the perfect look. Give that girl a raise! Thank you!!
• SM

  Sophia Manyet

  Apr 25, 2026
  1.0
  WAS WILLING TO BUY! Register took 45 minutes staff just walking aimlessly around not helping. I set my stuff down and walked out. Terribly run.
• XX

  XixixiX

  Apr 14, 2026
  5.0
  Every color you can imagine
• NM

  Natasha McGovern

  Mar 18, 2026
  5.0
  I always enjoy coming to this location. One thing I’ve noticed is that they seem to have the same employees over time, which feels like a great sign that they genuinely enjoy working here. It really shows in the way they interact with customers. I especially appreciate when employees have real personality — it makes the whole experience so much better. Nik was incredibly helpful. He recommended amazing products, perfectly color-matched me, and took the time to show me exactly what I needed. On top of that, he was genuinely funny and friendly, which made the visit even more enjoyable. You definitely made a great hire there. Leilana (I may be spelling that wrong!) was also so kind and sweet. This location can get very busy, but the team always seems to go above and beyond to help everyone. Really great service all around

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