SEPHORA

Reviews

• RL

  Ruslan Lutfullin

  Jul 11, 2026
  1.0
  It’s no way to find a good man perfume, no coffee on site to brake that clouds of smell in the shop. I’d recommend to call Haxx Heating, Air & Electrical to diagnose your exhaust system since no fresh air is coming in.
• MC

  Marilynn Corza

  Jul 1, 2026
  2.0
  I've been a Sephora shopper for years and my experience with the brand overall has always been good. This visit, at the Almaden Plaza location in San Jose, was disappointing enough that I wanted to leave feedback. I came in to return two items from an online order a duplicate eyebrow pencil and a powder shade that didn't work for me, which should have been simple. I stood at the register for a couple minutes before anyone acknowledged me. When an employee did come over, she processed the return fine but seemed annoyed the whole time I even mentioned to her that I didn't want the credit back I just wanted the store credit so I would spend it right at that moment, no greeting, no smile, just short answers. Since I was already there, I asked if she could help me find a foundation match, and mentioned that picking shades is something I always get wrong and that coming into stores like this makes me anxious. She showed me one product, then said "let me see what we have" and walked away. I waited about five minutes, watched two other employees help other customers, and no one came back to me. I don't expect red carpet treatment, I just expect basic courtesy from someone whose job is to help customers. This wasn't that. It's a shame because it's a new location and I wanted it to be a store I'd shop at regularly. I'll keep shopping Sephora overall, just not this store. I attached the receipt information hoping the store will see who was there at that time and can look at the cameras and see that this person was not helpful and that she needs better training.
• PA

  Paria Adelkhani

  May 28, 2026
  5.0
  Love the ladies at this store, they’re the sweetest. The store is always clean and in stock too. Giselle was AMAZING, she was incredibly sweet and took her time with my friend and I. Shade matched us perfectly, and explained everything in detail. Aylin was also great, super kind.
• MM

  Madi Murphy

  Apr 26, 2026
  1.0
  I had a 30 minute makeup appointment for prom. I had to be at pictures by 4pm. My makeup person was still working on someone else and wasn't near finished 20 minutes into my appointment. Do not book this place. I called and left a message for the manager. She never returned my call. Very unprofessional!
• CL

  Chunyi lyu

  Apr 17, 2026
  1.0
  This Sephora location has no dedicated line for online order pickups, which made the experience unnecessarily frustrating. I waited in the regular checkout line for a long time just to let them know I was there to pick up an online order. After that, a staff member told me to wait by the stockroom door for my bag. I stood there for another 20 minutes, only for someone to finally come over and hand me my order—from the front counter. If my order was already at the counter, why was I asked to wait so long at the back? The whole process took more time than simply shopping in-store and checking out normally. This defeats the purpose of placing an online order for convenience.