Rowan Santana Row

Reviews

• KM

  Kawaii Arcade Masters!

  1 day ago
  5.0
  This place is great!!! Made a same day appointment, and went in 20 mins early to choose which jewelry we wanted. Was greeted by Jenn, and she was amazing. The place looked clean and organized. The main showroom floor can get a little cramped, but they do have private rooms in the back. Highly recommend going on a weekday when it’s not too busy. Finding parking was challenging, so go early to find a good spot, and hopefully don’t have to pay for parking. My girls had a great experience. Thank you Jenn!!!
• JS

  Jenny Santana

  Jun 27, 2026
  1.0
  Did not like this place at all. My children and I did not feel welcomed. Mind you we had 2 appointments and weren't acknowledged. I guess we didn't look the part of color and style. Go somewhere else for piercings, swear this place is a rip off to be honest.
• FM

  Fabiola Mendez

  Jun 26, 2026
  5.0
  got my ears pierced by Nurse Emily. 10/10 she talked to e throughout the whole thing so that i wouldn't feel nervous. she double checked the placement on both ears to make sure it was exactly how i wanted them and i barely even felt the pinch!
• AD

  Angie Diaz

  Jun 24, 2026
  5.0
  I got my 2nd and 3rd earlobes pierced with Emily. She was so sweet and welcoming. I definitely recommend coming with her. My experience was super relaxed and the piercings came out cutee!!
• BB

  Brittney B.

  Jun 1, 2026
  1.0
  I visited Rowan on May 31, 2026, to get my tragus and helix pierced. I was informed that they were not accepting walk-ins at the time but had appointment openings available later that day. No problem. I booked an appointment online and planned the rest of my day around it. About 90 minutes before my appointment, I received a voicemail asking me to call because they would not be able to perform my piercings that day. When I called back, I was told the piercer was leaving at 4:30 PM even though my appointment was scheduled for 5:00 PM. I was offered the opportunity to reschedule for June 1, 2026. Before rescheduling, I specifically asked whether I would run into the same issue if I came back the next day. I explained exactly what piercings I wanted and was assured that I would be accommodated. Based on that assurance, I booked a new appointment for 1:30 PM on June 1. I arrived at 1:25 PM for my appointment and checked in. Once again, I was asked what piercings I wanted. After explaining that I wanted both my tragus and helix pierced, I was told they could only perform one piercing. I explained everything that had happened the day before, including the canceled appointment and the assurance I received when rescheduling. The response I got was simply that I could come back another time. At that point, I was beyond frustrated. Why would I want to come back after my time had already been wasted twice? Not only did I rearrange my schedule on two separate days, but I also spent money on gas and parking for absolutely nothing. The most frustrating part is that this entire situation could have been avoided with proper communication and coordination among staff. If there was an issue with staffing, scheduling, or the services that could be provided during my appointment, I should have been informed before I arrived, not after I showed up. I value my time, and unfortunately Rowan did not demonstrate that they value their customers’ time. The lack of communication, organization, and accountability was extremely disappointing. After being given inaccurate information multiple times and making two unnecessary trips, I have no interest in spending my money with a company that operates this way. Do better, Rowan. Your customers should not have to rearrange their schedules, pay for gas and parking, and make multiple trips because of internal communication and scheduling issues. No one should have their time wasted the way mine was.

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