Though the store was super busy, Aliza was so helpful and perfectly shade matched me on the first try! It was the best experience I ever had in a Sephora and she was able to help me find everything I needed!
LM
Lindsey Machado
Oct 5, 2026
This location has some of the best staff! I would definitely recommend going on a weekday, as the store can get pretty busy.
Kai, Temo, Kylie, Lina, and Jessie really went out of their way to help me. They not only made my shopping experience easier and more enjoyable, but genuinely made my day. Their kindness, patience, and willingness to help really stood out. I’m so grateful for the wonderful experience and would absolutely recommend this location!
SM
Sumit Mattey
Sep 24, 2026
Had a really good experience at this Sephora location during my stay near Hotel Del Sol. The staff were extremely supportive, friendly, and helpful, and they made the shopping experience very easy and comfortable.
The location is excellent and convenient, with a great atmosphere both during the day and in the evening. It’s a nice place to stop by while exploring the area.
Really appreciated the service and the overall experience. Would definitely visit again when I’m back in San Francisco!
PS
Prachi Singh
Sep 7, 2026
i rarely write reviews unless prompted by their service, and this day was definitely one of those. i had an unsatisfactory experience at the Sephora on Powell Street after booking a makeup appointment. i then went to the Union Street location to visit my friend, not expecting anything. however, these kind workers took matters into their own hands and went above and beyond to fix my makeup and redo parts of it until it was perfect. they did it all for free, without expecting anything in return. they were so kind and reassuring and gave me a full refund for the service that was done at the Sephora on Powell Street. i truly appreciate the help and kindness of these ladies - they made my birthday and visit to sf so memorable
HB
Himal Bohara
Aug 14, 2026
I had a very disappointing experience with an employee named Cristian. I simply asked her, “Where can I find this product?” and she replied, “You have to know.” If I already knew where the product was, why would I ask for help?
Her attitude was extremely rude and unprofessional. Unfortunately, the other staff members were not helpful or friendly either. They need to understand that customers are coming here to spend their money and buy products—we are not asking for anything for free.
Customer service means helping customers and treating them with respect. Management should seriously work on improving the way their staff communicate with customers. Very disappointing experience.