JCPenney Salon

Reviews

• SO

  Saba Oryakhail

  Mar 1, 2026
  1.0
  1- I booked appointment through website with Julia it indecated that it is $105 . I thought it’s professional environment and it should be fixed price but they charged me $195 . If they told be before doing my hair I would never go do such cheap manner place . When I asked them why is it 195 in the list they said because they curled my hair . I said I never asked for it why you curled and and then charged me for the service I never asked for . Then she said okay we are disregarding curling thing but it’s still $195 . I felt like they trapped me . They charged me 25$ for extra foil . $25 for chemicals used in my and I don’t know what else if I knew it was that expensive I wouldn’t do my hairs at this saloon . But they won’t tell you the cost before doing the hair they will surprise you at the end of the. 2 - my hair had a color already . Before starting I told my stylist that I want to get rid of whatever I have and showed her a picture of silver and black highlights. She said because my hair is black it is not possible to go very blond but she promised me she would do something similar . After finishing it my hair was all whitish . No highlight was visible . When I complained they say we told you that it is not possible to go too blonde. . But I couldn’t see any highlights in my hair . They damaged my hair . 3- when I told them to fix my hair and give me some dark lights so the highlights become visible . They said we will charge you 195 again . To fix their mistake . Such a bad saloon such bad people such a bad service I would never recommend this saloon to anyone .
• CY

  Chue Yang

  Jan 28, 2026
  1.0
  I came here to get a haircut after I had my baby a few years back and finally have the courage to leave a review. I have to say my hair wasn’t at its best after two weeks of postpartum and my hairstylist(2 year) that day made me cried after leaving the salon. She told me my hair wasn’t healthy and shamed me every time she brushed my hair because I had hair falling out. My hair was long and wanted it cut to a medium length but she kept insisting, the shorter the better because my hair is no good. So until I realized my hair was up to my neck I told her to please stop cutting. I was nice enough to pay her for the haircut I didn’t want and the rude comments she made. Never went back.
• KA

  Karen Anumene

  Mar 26, 2025
  1.0
  This establishment does not give refunds, but offers a redo of services. I would also say that I don't believe staff is familiar with doing natural hair, based off of having booked with one stylist.
• DD

  Danielle Davis

  Jun 13, 2022
  1.0
  Very sweet stylist, but I was so disappointed with the results I almost didn't make it to the parking lot before sobbing. I described to my stylist the color service I wanted (something I've been having done for about 17 years) and showed them a picture of me with it, they said they still didn't think it could be done. I asked them not to do it if they didn't feel comfortable, but they said they would try to get it as light as they could. The service took longer than expected, and I felt bad because I don't think they had ever done this service before (from what they told me). When it was complete, it looked absolutely nothing like the picture I provided or what I was looking for. I was so shocked I couldn't speak. I declined the blow dry because I was on the brink of tears and I had to leave as quickly as possible. I still very much appreciate the time the stylist took; I know it was probably a stressful experience. But I just wish I would have had a clearer understanding of what I was getting out of it. I did also have to rewash my hair when I got home due to leftover bleach and toner around my ears. When I tried to style it to see if I could make it work, there were unfortunately large chunks of bleached hair spotted interspersed throughout. It's just disappointing that I will now have to spend extra time and money trying to fix it.

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