The NOW Massage Redondo Beach

Reviews

• AT

  Ashley Thurlow

  1 day ago
  5.0
  Marquitta is such an intuitive masseuse. I never took myself to be a deep tissue kind of person. But as she bas worked on me my last couple visits and shown me how much I needed to go a little deeper in some areas. Marquitta has just the right touch and patience to let the muscle open up and let her in. I look forward to my next massage with her!
• TO

  Terry Ou

  5 days ago
  1.0
  Save yourself the trouble and go to another location- South Bay, Santa Monica. Do not come here - highly untrained location of the franchise and not the standard of other The Now boutiques.
• KA

  Kelly Aldridge

  Aug 23, 2026
  5.0
  Danielle did a phenomenal job with my massage! I told her exactly where I needed attention & she executed. Rooms were clean, wave sounds were soothing. Amazon experience.
• EE

  EC “ELC”

  Aug 21, 2026
  1.0
  After great massages a few days prior, my husband and I went back yesterday for 80 min Swedish Massages. My original person was not available, so I was assigned another service provider. When we did our brief introductions, he seemed fine. I explained I wanted the focus to be primarily on my back. I got into the room and laid down. Generally, when the massage starts they adjust the leg roll so it is at your ankles. He did not do this, so my feet were awkward and uncomfortable. Red flag #1. Once the "massage" started, it became apparent this was going to be a complete disappointment. He spent an odd amount of time poking me in my very lower back, holding the position, and repeating. No normal massage strokes, just awkward pauses, pulling of my arms and fingers, and pressing agressivly on my middle back. On top of it, it smelled like dirty feet. After several minutes, after a disappointing "back and arm" time he moved onto my legs. He lifted and bent my leg at an odd angle, and his hand went a little to high up my inner thigh for comfort, and I could no longer stay quit. I asked him to clarify what kind of massage I had signed up for. When he said Swedish, I said that is not what I was receiving, and I was done with the experience, and to stop touching me. I was furious, and to be honest felt violated. When I walked out the manager met me and we went outside. I explained it was an awful massage and it made me feel uncomfortable, and I did not wish to be put with someone else, as suggested. I stated I would wait for my husband to finish. A few minutes later she came out again and I expressed that I had a hard time believing that my provider had a massage license as what he gave me did not resemble a massage. She seemed offended by that suggestion, but it was true. To make matters worse, once my husband figured out I had left, he cut his massage short and they still charged him full price. The massage was uncomfortable, and the way management handled it was even worse. I wish I was able to adequately put into words how uncomfortable the entire experience was, but I am not sure that is possible.
• DA

  Danilo Angulo

  Aug 4, 2026
  1.0
  My experience was extremely disappointing. The massage therapist did not provide what felt like a proper massage. Most of the session consisted of very light, repetitive rubbing with his fingers, with little pressure, technique, or attention to the areas that needed work. Since my appointment was at night, I even wondered whether he was tired. I kept expecting the massage to improve after the first few minutes, but the same ineffective technique continued for the entire session. It felt careless and unprofessional, and I left feeling as though I had wasted both my time and money. Afterward, I submitted detailed feedback through the form they sent me and clearly explained what had happened. Months have passed, and I have still received no acknowledgment, response, or follow-up. Ignoring specific customer feedback for that long reflects very poorly on the professionalism and customer service of the business. The tipping process also made the experience even more uncomfortable. Instead of allowing customers to privately select a tip percentage or enter their own amount, the employee asks how much you would like to leave, presents several expensive options, and then enters the amount for you. This creates unnecessary pressure and makes it awkward to decline or choose a lower amount, especially when the service was poor. Tipping should be voluntary, private, and based on the quality of the experience, not something customers feel pressured into while standing in front of an employee. Between the ineffective massage, the uncomfortable tipping process, and the complete lack of response to my feedback, I would not return.

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