AS
Audrina Sangrimosa
Jun 18, 2026
The only people that gave me any type of service were the cashiers. I was there with the intention to purchase a few things and no one acknowledged me or offered to help. There were sales people just walking around all throughout the store not even with other customers. Because of this, I just purchased the one thing I was really in there for. I was willing to purchase a brow brush and perfume - however, decided to leave and give my business elsewhere. Again, the cashier was great, but it was already too late.
EM
Ella Beyer Music
Jun 16, 2026
Dennis The Menis is amazing. I needed new skin care, and he took the time to guide me through the best and most affordable options for my skin type. Let me tell you, the items he suggested me have completely changed my skin for the better. He deserves all the praise! :)
DH
Deven Hardge
Jun 6, 2026
Got my makeup dine by khia and she did a wonderful job. Will be back.
I usually love Sephora's customer service, but I had a terrible experience today. I was incredibly saddened to come home and notice that a big chunk of my eyebrows was gone. The artist had used a pencil on them before I turned to see myself in the mirror so I wouldn't notice, but the audacity to not acknowledge the mistake is what surprises me the most.
KB
Kathleen Bywater
May 30, 2026
I recently visited the Sephora store in Pasadena on Colorado Boulevard, a store I’ve shopped at for many years.
During my visit, I had an unfortunate experience with a makeup artist whom I believe was named Kai. My companion and I were simply using a mirror near her makeup station when she approached us and abruptly told us not to touch anything. Rather than politely explaining that the area had been sanitized for the next customer and asking us to use a different mirror, her approach felt unnecessarily confrontational.
What made the interaction even more uncomfortable was that she then returned and covered the entire station with cloths, which made us feel as though we had done something wrong or were somehow unwelcome.
I later spoke with the manager, Taylor, hoping to discuss the situation. Unfortunately, I did not feel my concerns were taken seriously, and the conversation was not particularly helpful. The manager also would not confirm the employee’s name, making it difficult to provide accurate feedback.
I understand that the store was extremely busy, and I appreciate the challenges that come with managing a high-volume retail environment. However, customer service and professionalism should never be compromised. After years of being a loyal Sephora customer, this experience left me disappointed and reconsidering where I choose to shop. Going forward, I will likely be taking my business to Ulta instead.
I hope Sephora uses this feedback as an opportunity to reinforce the importance of courteous communication and customer care.