When I first came in, the staff was very welcoming and the place looked very professional. I got my second set of lobe piercings and the price was VERY high. I chose the cheapest kind of earrings and it still costed me around 180 dollars. The piercing itself went well—my piercer was nice, friendly, and patient, and she told me to come back a month or two later to get the earring downsized. The piercing healed very well in the next two months—until I came back to get it downsized. My left ear wasn’t quite ready to be downsized yet, so I only downsized the right one. It felt pretty normal, but the next day, my right ear began swelling up and I sprayed it with their saline solution in the morning and night. It began hurting less, but another day later, I checked it and realized that my skin had grown over the back of the earring. I could no longer see the flat back because it was now IMBEDDED into my ear. I immediately went to the store and they referred me to Urgent Care, saying that they couldn’t take care of this. So, long story short, I had to receive INCISIONS to take out the earring. Not only was it very, very painful, but I would also lose the piercing that I worked so hard to care of for the last couple of months. I am very upset with the outcome of the piercing, and I rarely give poor reviews, but this was just horrible. I also took a picture, but I chose not to post it on here because it was really, really bad 😭