SEPHORA

Reviews

• BB

  Bita Jafari (BJ)

  5 days ago
  1.0
  This was my first Sephora experience, and unfortunately it will also be my last. I spent over $1,000 on luxury beauty products and expected at minimum a respectful and welcoming customer experience. Instead, the manager Amanda was extremely rude, cold, dismissive, and unprofessional during the interaction. What shocked me most was the attitude over something as simple as a small makeup shopping bag. I have honestly never experienced this level of stinginess and unpleasant behavior while making such a large purchase. The entire interaction felt uncomfortable, unfriendly, and unnecessarily hostile. For comparison, I visited MAC the same day, spent only a small fraction of that amount, and received outstanding customer service — kindness, professionalism, beautiful packaging, generous samples, gifts, and genuine appreciation for the customer. I have also consistently received exceptional customer service at Nordstrom for years, where customers are treated with respect and warmth, especially when purchasing luxury beauty products. Luxury retail is not just about selling makeup. Customer experience matters. Unfortunately, this Sephora location completely failed in that regard.
• SS

  S Simons

  May 13, 2026
  3.0
  Typical Sephora with overbearing staff with no knowledge and feels like security more than service
• TZ

  Tingwei Zhang

  Dec 29, 2025
  1.0
  Waiting 20 mins for pick up doordash order in the pick up area and nobody help me
• LM

  Lis Momotaro

  Dec 7, 2025
  1.0
  I was picking up gifts for my kids’ teachers for Xmas and therefore had quite a few small items to check out. There were some items I had to cancel because their prices were mislabeled. The cashier Allie was rude and impatient and made me feel very uncomfortable the whole time. I was so flustered that I forgot to purchase a few more items so I will have to visit the store again but I will avoid this location. Sephora should consider hiring and training employees on customer service!
• CK

  Chris Kane

  Oct 23, 2016
  2.0
  A husband's review: Went there with my wife because I used to be able to get skincare and hair product as well as colognes. Service was terrible. Not even my wife could get someone to help her, and when she did, she was given attitude. Don't bother going in if you are a guy. They no longer carry skincare or hair product. They only have a small corner in the back of a few colognes.