SEPHORA at Kohl's

Reviews

• AE

  Azara Ellis

  May 17, 2026
  1.0
  Came in this week and the blonde lady at the register had a really rude and passive aggressive vibe the whole interaction. I was just asking simple questions and she seemed more focused on talking to her coworker than helping customers. It wasn’t the worst experience ever, but definitely not welcoming and kind of turned me off from shopping here again. Sidenote, it was also burning hot in there!!
• LW

  Lorenzo Warfel

  Apr 5, 2026
  5.0
  I escorted my Mom to this location and she was happy with the service. We were acknowledged as soon as we reached the cashier counter for checkout. One girl got caught up with her inventory assignment, so her coworker stepped in and helped us to prevent us from waiting. I could tell the ladies are well aware of the make-up lines and options. My Mom was provided full information on the Sephora rewards program and was set up for our next visit. The Sephora store within Kohl’s is neat, orderly, and has good lighting. We visited on a Friday afternoon and it was pleasant, not another customer in the way.
• CM

  Christine MedinaOtero

  Feb 20, 2025
  5.0
  I went to the Sephora at the Menifee location inside of kohl's and Carmen was very very helpful and courteous. Excellent customer service. I recommend her service at sephora and thank you very much.
• JH

  Jess H

  Sep 28, 2024
  5.0
  These reviews are old or IDK because the very BEST part of my experience in this store was Reyna. The amazing and awesome employee that helped me so much! They also had a sweet old woman who brought all the testers to the counter to buy and they were so sweet and patient with her and went and grabbed her the new items while reassuring her it was no big deal and they were happy to help. The store was clean and stocked and I didn't feel rushed or unwelcomed or like I asked too many questions ....it was a great day and I would highly recommend finding Reyna should you ever need help. They were an absolute DOLL! Give this employee a raise please! They are an asset to your company. I will happily drive the hour it takes to get here to buy my beauty items... Right passed my local Ulta where I am ignored by the employees and stalked by a security guard with zero clue how much money I would spend if they ever once made me feel as welcome as all the employees at this Sephora did. Thanks and I'll be back.
• SS

  Sydney

  Dec 31, 2023
  5.0
  My customer service representative Flower🌸🌹🌷🌻🌹🌸 is as pleasant as her name. Flower was extremely kind and Knowledgeable about all SEPHORA’s products. I’m shopping at this store at least 6 times a month and have Never experienced customer service like Mrs. Flower, the most kind warm hearted person who is genuinely a great person inside & out! If some is looking to shop at this SEPHORA, Flower 🌸 is the person you should be looking 👀 for. I want the management to understand the rare 💎 jewel you have at this location, if your looking to promote or hold a training class on customer service 🌺 Flower should hold that position. I’m the CEO of my company and I can definitely tell you customer service is high on my return visits, everyone must ask for this young lady if your tired of poor service and would like a breath of fresh air, 🌹 Flower is the customer service person you want…with a priceless warm smile and excellent knowledge of all products! I’m blown away by Flowers ⭐️⭐️⭐️⭐️⭐️🌸🌹💎💎💎💎💎💎🤗💕💎🌹🌺🌹🌹🌹Thank you Flower for the 💥 💥💥💥💥💥🔥🔥🔥🔥💎💎💎 customer service! Just one of the Awesome products she advised me on and ladies this works Great, it’s like a lip gloss and moisturizer all in one and stays on for hours! I love, love, love this recommendation from Flower 🌹 and every other products she recommended A++++++💎💕💕💕🌺🌸🌷

Frequently Asked Questions About SEPHORA at Kohl's