L'Occitane en Provence

Reviews

• FR

  Franklin Redmiles

  Dec 12, 2025
  1.0
  Ordered 3 items + a free gift for store pickup. Came during lunch the same day and a very nice associate helped me. However, a week later, I go to separate the gifts, I see the more expensive set I ordered was not there. In place was a second on-the-go set, which is way smaller and cheaper. So I drove to Century City mall again to have them resolve the issue. Manager was rude. Didn’t want to help, didn’t apologize, and even seemed mad. Gross.
• HB

  Helen Belih

  Nov 3, 2025
  1.0
  I purchased L’Occitane Immortelle Précieuse Cream at 10250 Santa Monica Blvd, Century City, CA on Saturday. It was supposed to be a simple, pleasant experience — but it turned into a major disappointment. When I came home, I realized that the jar had no protective seal inside and looked already opened. I checked the bag carefully — no receipt was provided. When I returned to the store, the staff refused to issue a refund or exchange the product, even though it was clearly sold in this condition. When I asked about the expiration date and certification, I was told that since the product comes from France, it “does not have an expiration date.” This answer is absolutely unacceptable for a skincare product sold in the United States. Every cosmetic product should include proper labeling, certification, and a visible expiration or manufacturing date for consumer safety. The jar was sold unsealed, without certification, without expiration information, and without a receipt — and the store did nothing to resolve it. I only asked for a fair solution: either a replacement or a refund, but they refused both. I have purchased the same cream many times in other countries and cities, and it was always sealed and properly labeled. This experience completely ruined my trust in this brand and this store’s management. Consumers deserve transparency and safe products. I will be filing a formal complaint with the California Department of Consumer Affairs (DCA) and sharing this information on social media so that others are aware of this issue.
• NK

  Naida Kosek

  Mar 29, 2024
  5.0
  My mom and I went to this store for some hand cream because we both struggle with really dry skin. We were greeted by Domi, the employee at this storefront, and she assisted us in finding two perfect hand creams and cuticle oils. She then helped me find a body wash that hydrates the skin deeply. She was so kind and so patient while we tried different things. She knew everything about the brand and products. I highly recommend her and this store. We will be back. Thank you for the vibes Domi!!
• KS

  Konstantin Starodetskii

  Dec 27, 2023
  5.0
  A nice and cozy location. Perfect spot to get your monthly supply of hand cream. Kind staff and clean and well-organized shelves.

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