L'Occitane en Provence

Reviews

• YD

  Yessika Day

  May 13, 2026
  5.0
  Thank you Lo for the best shopping experience ever. She was so attentive and listened to my budget and skin concerns. I found everything I needed, thank you so much!
• LM

  Liana Michaelyan

  Oct 24, 2021
  5.0
  The shop attendant was very nice and very informative. I have been using their products for many years and will recommend to try haircare.
• AV

  Amy Vu

  Dec 14, 2019
  2.0
  This review is not for L’occitane products but for the service we received at this particular store. I have been a regular L’occitane customer for years. I have always gotten lovely customer service at all of L’occitane stores until today. The girls are always nice and tentative and helpful. Today, the 2 girls could not care less about us. They provided no help or recommendation. They almost seemed annoyed. When we checked out they didn’t bother to ask if we have a membership. Our packaging was not packed nicely. Every single time i bought something from L’occitane, they always pack it super nicely. They will even put perfumed wrapping tissues. This time it felt like they just wanted to get us out of the store so they rushed everything. The customer service made me feel like i was going to Bath and Body works instead.
• BS

  Bradley Stoner

  Dec 20, 2018
  5.0
  Easy to find, knowledgeable, and extreme focus on customer service even during this hectic busy time of holiday shopping, had no idea what I was doing and clerk was extremely patient
• NS

  Nick Shabani

  May 19, 2018
  1.0
  Worst customer service I ever had. Extremely useless store assistant. Didn’t even want to answer your question. Even one star is too much for this shop. Won’t go there again!