The Cosmetics Company Store

Reviews

• TV

  tina vang

  Dec 30, 2025
  1.0
  The customer service is bad. One of the female employee is very very rude. She stares at me like I’m going to take the items. I don’t need no tester items. She shout at another customer to close the bottom drawer when she could’ve ask nicely. The store opens whenever and closes whenever it wants to. Overall, I spent over $100, then she wants to be nice. I’ll go back because makeup price is cheap but if the rude employee is there I will not deal with her rudeness.
• KD

  KYMBERLEY DUMAS

  Nov 29, 2025
  1.0
  In this day and time, I truly feel people need to get over themselves, because some behaviors are completely unnecessary. I took my granddaughter on a mini holiday shopping spree, and what I experienced at this location was extremely unpleasant. From the moment we walked in, I felt less like a valued customer and more like someone being watched. The staff—I’ll call them “the help”—seemed more focused on making sure we didn’t take anything than actually assisting us. That is the feeling we got. I want to be very clear: this experience was specific to the Folsom outlet location. I visited the same company in Vacaville and had an absolutely amazing, five-star experience, so I know this is not a company-wide issue. At Folsom, the associate with the long red hair was incredibly rude. She refused to help us throughout the entire visit but still wanted to take credit for the sale. At one point, I simply asked if I could place my basket on the counter because it was getting heavy. She responded with, “Oh, that’s against our policy. We don’t allow that.” How is it against policy to set down a basket provided by your own store, filled with items I was planning to purchase? It felt dismissive and completely unnecessary. After being told “no” multiple times, I finally put the basket down, left the store, and drove all the way to Vacaville—because that’s where I received the kind of respectful, professional customer service every customer deserves. This company needs to seriously address what is happening at the Folsom outlet. Staff who treat customers this way should not be representing any brand. If this is the standard, the store might as well close its doors. I would never hire a team that treats customers like that.
• AM

  A. Rue Mani

  Nov 24, 2025
  2.0
  I used to love shopping at this location; however, lately the customer service and morale has diminished and drifted away from its par. The associates are rude and short and sometimes appear to have little or no knowledge of their products especially the short elderly lady with the glasses. The "please no open" products protocols are strictly enforced which unnecessary for heaven sakes these products are soon to be expired or discontinued. The security guard following customers like a creep or stalker looking over my shoulders making me feel uncomfortable. Customers like to spend money where they feel welcomed. Unfortunately, I ended up purchasing some products as gifts; but this will be my last time at this location. The discount isnt even worth it if the sales associates behave like they hate their jobs and security guard only excitment is following women around. I rather spend my money at ulta or sephora and pay full price. I DON'T MIND PAYING FULL PRICE FOR MY BEAUTY PRODUCTS than to deal with poor customer service associates who needs to be fired or receive further training. If this company further hires people like the short elderly lady; might have well donate your products to Marshalls or TJ Maxx at least their customer service exceeds your customer service or simply dump your soon to expire products in the dumps. You won't have to spend employee cost.
• AK

  Amandeep kaur

  Mar 6, 2023
  1.0
  My recent visit to a cosmetic store, where I had been a loyal customer for years and had previously shopped at their branches in other states, was a truly dreadful experience. Firstly, the store had an unusual practice of closing for an extended lunch break, which was inconvenient for customers. But even worse, the new manager was shockingly rude, displaying blatant racism and disrespect towards me and other shoppers. Her behavior conveyed a sense of entitlement and superiority, as if she were the owner of the company and the customers were mere low-income individuals. This was by far the worst encounter I have ever had at a cosmetic store and I will not be returning.
• AS

  Aliya Silamu

  Sep 8, 2020
  5.0
  The best customer service ever!!!! Love them all.

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