Lush Cosmetics Bay Street

Reviews

• KY

  Karena Yuan

  Apr 25, 2026
  5.0
  Today was our first time walking past Lush—we were drawn in by the amazing scent. After stepping inside, my son and I felt a bit overwhelmed at first, but the staff were incredibly friendly and warmly introduced us to their activities for the day. My son even got to make a soap for free by himself! The soaps here are so fun and unique that we ended up buying two. The staff also carefully explained how to use them. They even let my son try putting a soap into water, and we could immediately smell the wonderful natural fragrance—it was such a fun experience. Overall, it was a fantastic experience, and we will definitely come back again!
• GU

  Google User

  Apr 22, 2026
  5.0
  Erin was such a joy to interact with. I told her about my skin condition and she recommended a few products to me. I always receive great service at Lush, but Erin was exceptional. You can tell that she really cares about her work/customers.
• JT

  Jormel T

  Mar 21, 2026
  5.0
  It’s been years since shopping at bay st. Walked into lush and was greeted immediately by Erin. She had walked me through the newest products as well as the most popular items. Explained to her what I was looking for and instantly chose 3 items that fit the criteria. The shopping experience was excellent. I will be back soon. Thank you Erin!
• LL

  Lydia Akhzar, LAc

  Mar 17, 2026
  5.0
  I used to love their Union Sq. SF location, was sad when it closed. But had a very nice visit at the Emeryville location last Monday 3/9/26. The lady working that afternoon was helpful and generous, offering information on all of their clean products. It's nice to experience great customer service in person. Will be back for some hair products soon.
• JM

  Jossie A Medina

  Mar 15, 2026
  5.0
  Lush on Bay Street in Emeryville is a Gorgeous store! It’s small, but beautifully maintained, neat, clean, super organized & very attractive! Stocked to the brim! It was my first time shopping in a Lush store & I am absolutely HOOKED! Thanks to Erin, who was just a seeetheart, she’s so kind, friendly, helpful & so knowledgeable about every product! She made excellent recommendations & gave me samples of everything I was interested in! She even gave me a discount coupon I got to use that day at checkout! I went home and tried some of the samples and my hair and skin has never been this healthy! It’s incredible. I just Love the way these products smell! (Some favorites are Super Milk, Sticky Dates, The Comforter, Candy Rain, Snow Fairy, Let the Good Times Roll, etc and others!) My hair & skin feel so soft, smell great and look incredible and look healthy! I’m getting many complements from family, friends, & even complete strangers! I’ve had people come up to me and ask me what kind of shampoo I use, what perfume I wear, and if I use special lotion! I was happy to point them toward Lush cosmetics! I’ve already been back to the Emeryville store once alone then another time with a friend who is almost as excited about lush products as I am! I believe Erin said she’s been working for Lush for 16+ years! That says a lot about the company and a lot about her! I feel lucky to have met Erin, and I hope the company recognizes how lucky they are to have her as well! I’ll be a regular from here on out! A Lush fan & supporter forever! I can’t wait to go back and get some more products! I’ll be shopping for all of my body care needs at Lush in Emeryville! Love the place, products, & people who work there! If you haven’t been there, please go! You will love it to! So Worth it! You’re worth it! Thank you Lush cosmetics, Erin, and the associates I have yet to meet! Sincerely, Jossie Medina

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