JCPenney Salon

Reviews

• JM

  Jessika Moreno

  Apr 16, 2025
  1.0
  I am writing this review for my mom she went today to get high lights in my hair by Francis, she was horrible she wanted high lights. She kept leaving to do other things, then ruined my hair doing something to give her a huge knot and then wanted her to cut my hair my mom didn’t want to my mom don’t have much hair so much hair fell out with what she did she quoted my mom 145 and charged her 245 worst experience of her life her dad just died and she wanted to have just nice hair for the funeral and the manager didn’t do nothing eithermy mom left hours later and she now have to figure out what to do with her hair now because it’s falling out in handfuls
• LA

  Lori AV

  May 9, 2023
  1.0
  The day before my appointment, the front desk told me a stylist would call me back to schedule an appointment and they never called, I patiently waited several hours until their office closed. When I didn't hear from them, I looked online and was able to do it myself for the next day. When I arrived to my appointment the next day, the manager called my phone when I was 50 feet away from the front desk. She told me they don't offer the online services that they advertised to me. At first she was looking for excuses to say I was late for my appointment, but I was already there. So she took me back to the salon chair and continued to tell me they can't do my hair. Management and advertising is very outdated and rude! They had no intentions to keep my appointment when I showed up on time and they had alot of excuses without apology. The longer I talked with them the more excuses they came up with. They didn't even try to offer ANY alternatives or services or ANYTHING. Even if it would've taken 2 days to complete a hair service, I would've gladly paid and come back to finish next day, but there was no offer of any kind and no reasoning. If they really didn't want to take care of their customer, then they should've called me the day before or earlier that morning to cancel so I could've looked elsewhere. I'm an easy going person for the most part and this was handled so poorly. I'm glad now that they didn't do my hair, because I now know not to trust them. The day after this happened, then a different stylist called my number to schedule an appointment. Unfortunately, I no longer trust this facility and more so the manager. Thanks, but no thanks. So sad.
• DD

  Dana Dey

  May 17, 2022
  5.0
  My first time visiting this salon and I will definitely be back. They were so nice on the phone and helped me get a last minute appointment before an unexpected business trip. Suzy was waiting for me at the entrance when I arrived and I felt pampered by her the entire time I was in her chair. My color and cut came out amazing! Thank you Suzy for helping me feel beautiful again.
• JZ

  Jennifer Zubiate

  Feb 4, 2018
  5.0
  Yen at JCPENNEY in the Brea Mall. She's the only person that I would trust with my hair. I travel 45 miles round-trip to get my "Hairlights" on my hair by her.