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Siobhan Morrow
Sep 7, 2026
I had an exceptional experience today (Labor day) working with Diane. I placed an order for pickup online and had never been thru the process before. I arrived a little early so I called and Diane prepared my order and texted me that it was ready. When I arrived in store, she helped me with some concealer and makeup questions and I ended up getting two perfectly matched products within my budge. Diane was such a professional, I just had to make sure I left a good review for her. Also, her makeup was gorgeous and I knew I could trust her advice. Thank you , I will be back !
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Cynthia Lopez
Aug 28, 2026
I’ve always liked coming to this Sephora, and in the past everyone has been super nice and helpful. I’m not saying the employees who helped me today were rude, but I definitely felt like they seemed bothered that I was asking for help.
I had placed a pickup order last night for just one item a travel-size perfume and I came in this morning because I wanted to pick it up before I had to go to work. When I walked in, no one asked if I needed help. The employees were talking amongst themselves, so I eventually had to approach them and ask about my order.
The employee asked, “Did you get a confirmation that it was ready?” I said no, and i also said i can come back if it’s an issue. I just wanted to stop by and see if it was available, because i had to go to work and won’t be able to make it before they close. She did get the order for me, so I appreciate that, but the overall interaction made me feel like I was inconveniencing them. At one point, she said, “Yeah, we just opened,” which made me feel even more like I shouldn’t have come in yet.
I understand that the order may not have been ready, and I would have completely understood if they had told me that. What bothered me was the attitude and the feeling that I was being judged for simply asking for help. Even though they weren’t openly rude, the interaction felt uncomfortable and unwelcoming.
I’ve had much better experiences here before, which is why this was disappointing. I just think customer service could have been handled a little more professionally and warmly.
This store is the worst! Every year I try it because it's where I live and every time I regret it. The staff always stands around. I just stood in line for 10 min with 2 people ahead of me. To get out of there in a reasonable amount of time, I had to pay with a credit card and there was no discussion about my points which I know I have probably pretty close to a thousand. This store is so frustrating to me. No samples, no engagement.
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Christina Blackmon
Jun 26, 2026
I felt racially profiled while shopping at this Sephora. As a rogue member it is extremely disappointing to be followed around the by the person with red hair. So I asked them to get me something they did not they called someone else to help me instead while continuing to watch me . Not to mention the line was extremely long and only one cashier instead of watching me redeem my free voucher they could’ve been helping people.
The store is packed and there is one person running the register with a long line. There are four girls (staff) standing by the front door chatting. After waiting in line for a while, I just leave my stuff in the bins near check out and leave. This is terrible.