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Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection—plus a growing selection of Korean beauty products. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more.
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I am writing to report a concerning incident that occurred during my purchase yesterday.
First, I would like to mention that the sales associate who assisted me on the floor provided excellent service. She helped me choose several products, and I was very satisfied with her support.
However, at checkout I was assisted by a different employee (not the same associate who helped me on the floor), and the experience was troubling.
My total purchase was approximately $382. I paid $100 with a gift card and the remaining amount in cash 290$. When the cashier counted the money, I was told that $12 was missing. This was surprising, as I was confident in the amount I had provided.
At that point, I recounted the cash directly from the cashier’s hands, as the money was already with them. I was certain about the amount I had given. During this moment, I noticed movement of the bills while the cashier was handling them, which raised concern for me.
Shortly after, the cashier stated that 20$ “fallen on the floor” on their side and added them back to the total. The situation felt unclear and uncomfortable.
Given these circumstances, I am concerned about the accuracy and transparency of the cash handling during my transaction.
I believe this is important to ensure customer trust and prevent similar situations in the future.
CS
Caileigh Shea
Feb 21, 2026
5.0
Cole was fantastic from start to finish. Amazing energy, super knowledgeable about product pairings, and made the whole experience a 10/10. Thanks, Cole!
HH
Hayley
Feb 21, 2026
5.0
I went with my friend today and Cole was such a huge help. He came up to us as soon as we came in and just let us know he was there if we needed help with anything. We looked around for a bit and ended up asking him a few questions and he was such a huge help. Some of the products I was looking for were not in stock and he found me great substitutions and I’m so excited to use them! Best customer service in a Sephora tbh
Sephora is located at 519 Westmorland Rd, B-007B, Saint John, NB, E2J 3W9, Canada.
What brands can I find at Sephora Saint John?
You can find brands like Fenty Beauty by Rihanna, Drunk Elephant, Sephora Collection, Anastasia Beverly Hills, NARS, Estée Lauder, Chanel, Dior, Tom Ford, and many more.
What types of beauty products are available at Sephora?
Sephora offers a wide range of products including makeup, skincare, hair care, tools and brushes, fragrance, and bath & body products.
What languages are spoken at Sephora Saint John?
Sephora staff can assist customers in English, Spanish, French, Chinese, Japanese, and Korean.
What are some nearby stores and services around Sephora?
Nearby you can find Dollarama for discount shopping, Tip Top formal wear store, Lawtons Drugs pharmacy, and Charlotte Tilbury beauty salon.
Are there dining options near Sephora in Saint John?
Yes, Freshly Squeezed smoothie and juice bar and Subway sandwich shop are nearby dining options you can check out before or after visiting Sephora.
If I'm visiting Sephora via transit, are there any nearby stores or services that could help me?
Yes, nearby mobile phone stores like Virgin Mobile Canada and Mobile Klinik can assist with mobile needs while you visit Sephora.
Does Sephora have any affiliations or accreditations?
Sephora is associated with the Better Business Bureau and the Chamber of Commerce, ensuring trustworthy service.
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