The Cosmetics Company Store

Reviews

• M

  소프라노밍Soprano Minju

  Nov 7, 2025
  5.0
  에스티로더나 좋은 브랜드 화장품을 40% 저렴하게 구매할수 있는 매장👍🏻
• PJ

  Parysh Ja'nice

  Oct 29, 2025
  5.0
  I was in a few days ago and got help from Edgar. He was super friendly and answered all my questions thoughtfully. Excellent customer service. I'll definitely be back
• LL

  LaceyandKeys_

  Oct 26, 2025
  5.0
  Received excellent customer service from Edgar !! I was able to find products that I was looking for 10/10 experience ✨✨
• KK

  KSahni

  Oct 25, 2025
  1.0
  First of all- the store is never open and it’s saddening that when they are, the people that work obviously are terrible people that don’t want to be there. The employee that I had an experience with was apparently from Roseville branch and was working/training at the Livermore site. New employee- please don’t be anything like that. I picked up 4 Mac lipsticks so she can take them out from the front counter and one of them didn’t look like the one I had asked for so I opened just the package to see (not the actual lipstick- only the package), she said “don’t open that, you can’t open that” I said I am just checking the Shade and it doesn’t look like the shade I picked .. she said I will check and then put them there next to the ones o picked- checking just the names not opening that package still, I said can you just open and check the inside and she said “no we can’t do that, you can pay for it and then you can check” . I paid for it and she already took away the lipsticks that I pulled out initially .. on top of that said “it’s final sale”. Honestly shame on you for not even having the courtesy just to check .. I didn’t need to do it but as an employee you could have done that simple task. The whole time she is yapping with the customers that know her from Roseville and not once she had a proper interaction with me who’s paying and trying to figure out something so simple. She was telling her employee earlier how someone said to her that they hate her guts- MAM - I understand why this person you were talking about hates your guts because you are not a nice person and maybe shouldn’t be working if you don’t know customer service. And also shame on the company if they think that you are even close to manager material, you are not even an employee material. I am reading all these reviews and it sounds like the same person that everyone has an issue with. I’m so upset at the whole experience and now regretting why I even bought S***.
• IP

  Iryna Petunina

  Oct 8, 2025
  1.0
  I’ve always loved shopping at this store — the staff have usually been friendly and helpful, and they’ve always taken the time to explain promotions and help me put together my purchase to get the best deal. Unfortunately, my recent experience with an employee named GLORIA was very disappointing. She seemed uninterested, didn’t want to help, and refused to explain how to combine my items to qualify for the promotion and get the extra discount. It’s really unfortunate, because good customer service used to be one of the reasons I kept coming back. I hope management looks into this and makes sure customers get the same positive experience the store was known for before.

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