MS
Mark Schuster
Feb 14, 2026
The Hall Toyota Body Shop did a fantastic repair on my Honda Passport. I am very happy with every aspect of the service that was done.
10 From start to finish, Jonathan in the Collision Center provided excellent customer service. He was clear, hands on and went above and beyond to satisfy every vehicle need. He also made the whole experience pleasant by being so nice. I’m not even a Toyota customer so this speaks volumes. Outstanding service, Jonathan!
I am extremely disappointed with the service I received at Hall Toyota Body Shop. I dropped off my Toyota Avalon on November 26 for what was supposed to be a minor repair, yet I did not get my car back until December 18—an unreasonably long time for such a small job.
To make matters worse, during the repair they removed the small rear side window in order to paint the back side panel. When I picked up my car, I immediately noticed that the window had been replaced without any tint, unlike the original one. No one informed me of this change beforehand.
I called the body shop right away to report the issue. I was told that the tint shop would contact me to schedule an appointment. It has now been almost a week, and nothing has been resolved. I have called the body shop three to four times, and every single time I’m told that the person handling my issue is “away from his desk” and will call me back. No one ever does.
Between the excessive delay, the lack of communication, and the poor follow-up, this experience has been very frustrating. The customer service at Hall Toyota Body Shop is unacceptable, and I would not recommend this place to anyone expecting professionalism or accountability.
TB
Ted Buriani
Feb 21, 2022
Got into an accident and used them to get an estimate and repairs through insurance. Was in a bit of a time crunch to get my car repaired and after calling a bunch of auto body shops, almost all of them aid they wouldn't be able to get me an estimate for at least a week and most likely a few weeks out to get the estimate approved and the repairs done. I called Hall Toyota Auto Body shop and they got my car in for the estimate the next day and got the repairs done 2 days later. The customer service was fantastic top to bottom and Ron was in constant communication with me about the progress of my car. Couldn't recommend these guys any higher.