Safelite

Reviews

• NS

  Nancy Stay

  Oct 7, 2026
  5.0
  The team at the downtown Provo UT office did a great job working on my car in a very timely fashion! The window looks great, and they even cleaned all the windows. They were very patient and understanding when answering some questions I had about the billing. I would definitely recommend them if you need your windshield replaced! Instead of having an appointment, I chose the option of taking it over in the morning and dropping it off so they could fit it in between other jobs. This worked better for me. They called me in the late morning (earlier than I expected) to say it was ready and I could pick it up at my convenience.
• EW

  Eli Watson

  Oct 1, 2026
  1.0
  Very poor experience with an automated system that wouldn’t let me ask questions to an actual human being. Extremely poor experience.
• DL

  Daniel Lines

  Sep 20, 2026
  5.0
  They got me expedited help and I felt valued as a customer.
• JB

  Jan Brimhall

  Sep 3, 2026
  1.0
  Safelite used a generic glass which did not work with the electronics of the car--six hours one day, back another day for a replacement glass which took another five hours and added many miles (over 500) trying to get it to calibrate. Very frustrating for my brand new car less than 2 weeks old, The employees were very apologetic and also frustrated.
• CN

  Courtney Newman

  Aug 29, 2026
  1.0
  I was supposed to have my windshield replaced on Saturday 08/22. When the tech removed the windshield to put the new one on, he saw rust that he said would make it impossible for him to put the new one on. BUT he then said he was told by his manager that he can’t put the old one back on for “safety reasons”. I was able to get the rust issue fixed the same day and THOUGHT I had gotten the appointment rescheduled for someone to come back out to put the new windshield in. No one showed. Upon calling customer service I was told that it had been "unscheduled". I was told that they would get a message to the manager of the local shop and someone would contact me within 24 hours.so far no one has reached out to me. I had to get a car cover as it rained multiple times over the weekend, and the rain wouldo have damaged the car further. Because of all this I was left with my car exposed, at risk of being damaged or stolen. I had to take the day off from work on Monday to go to a different shop to fix the problem that your company left me with and reschedule long-held doctor appointments for my kids because I couldn’t get them there safely. On top of that, the charge for the windshield that WASN’T put in is still showing as pending on my credit card. I fail to see how leaving a customer with NO windshield is somehow safer than temporarily putting a damaged one back on. This company made it so I was left without a safe, useable car for 3 days.

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