Safelite

Reviews

• KC

  Kevin Carey

  2 days ago
  1.0
  Honestly just concerning business practices. I took a work meeting via zoom in the shop's waiting area, during which time the receptionist loudly read a customer's credit card information (she was confirming payment details over the phone with a customer). It was clear enough that the Zoom meeting annotations perfectly recorded the credit number and other information. Just be careful.
• BS

  Brian Schultz

  Oct 3, 2026
  5.0
  I waited at Safelite while my vehicle was being worked on, and I have to say, they’ve done an amazing job creating a welcoming and relaxing atmosphere. The waiting area had flowers and other plants, snacks available, and just an overall comfortable feel that made the time fly by. It honestly didn’t feel like the typical experience of sitting around waiting for your car to be finished. Everything felt clean, pleasant, and thoughtfully put together. The only thing that could have made it even better would be one of those small essential-oil diffusers that looks like a humidifier add a nice, subtle scent to the room and it would practically feel like a spa! Overall, a really great experience. They clearly put thought into making customers comfortable while they wait, and I genuinely appreciated it.
• JO

  Janice O

  Sep 25, 2026
  5.0
  I had a great experience with Safelite in West Chester. Katonya made me feel right at home in the waiting room, and I saw her helping others as well (like bringing a small table to someone so he had a place to put his computer while he worked). James did an excellent job replacing my windshield, and I appreciated the quality work. Chris was helpful in advance regarding the timing of my windshield coming into the location. All around very positive experience.
• CI

  Charmaine Ijeoma

  Sep 21, 2026
  5.0
  The technician was punctual & professional. He completed the windshield replacement in the time he said he would. The windshield has worked well in that there are no drafts & leakage. When I first considered using Safelite, I was skeptical. My auto mechanic put my fears to rest by assuring me that Safelite would do a great job & they did. Thanks.
• ND

  Nick DiSilvestro

  Sep 19, 2026
  2.0
  Rude staff They replaced my wife's windshield, but I noticed the inspection stickers did not transfer over. The tech never explained this to my wife. I went into the office today to ask why and the person at the front desk told me "we don't do that". I asked "why not?" and they responded with a condescending attitude saying "we did you a favor by leaving them in your car. You're from PA and don't know that?" For $900, I would've expected the installing tech to explain this so I wouldn't need to drive 30 minutes to the shop just to get an attitude. There are plenty of other options next time.