General RV Center

Reviews

• JC

  Judy Cox

  Jun 21, 2026
  5.0
  The entire purchase process was amazing. We had been searching for a fifth wheel for over 2 years. The courtesy extended to us and warmth from the entire staff was second to none. Caden Brown was absolutely the most amazing salesperson we ever worked with. After just a few minutes, he felt like a friend. He listened to what we were looking for and only showed us those RVs that checked our boxes. Never once did he talk to us like the typical salesman nor did he throw any sales pitches at us. We did find the perfect RV. The entire purchase process was very smooth. Those who worked with us through the financing process, the store and service managers and everybody else. We're super friendly. Never once did it feel like we were dealing with any kind of a salesperson. The financing process was very easy, all the managers and financing yeam were helpful and worked with us without making us fell uncomfortable. At the pickup, the walk through demonstration and help with hookup, the help that continued to be offered from the entire staff left a very warm feeling. If we ever desire another RV we will go to General RV. Center in West Chester, and definitely work with Caden.
• DK

  Diane Kucinski

  Jun 19, 2026
  1.0
  Buyer beware of West Chester shop - and a "deposit" to hold the unit before you even determine if you want it for sure / right fit- before financials are all agreed upon. Other places don't play this game and scam you out of money. What a shame. This place was recommended to me to be a trustworthy shop. I was excited to do business with them until this happened. I am very disappointed esp. when you are looking at something like this. I don't even want to give them one star. Shame on them. Other places don't do this!
• TC

  Tryston Craft

  Jun 17, 2026
  5.0
  These guys are miracle workers. Came in with broken black and gray water tank pipes and they somehow fixed it on the spot. Big thank you to Brian for his master skills and to Megan and the team for their help!
• SR

  Sheri Ransom

  Jun 11, 2026
  5.0
  Refrigerator was not working and a/c shorting out. Decided to come to Westchester location because our experience at the Elizabethtown location was never resolved we found out after 3 visits with our 5th wheel. Jim Evans and our Tech were phenomenal. They got it figured out!
• MP

  Mark Prave

  Jun 11, 2026
  5.0
  I recently had an exceptional experience with the service staff at the General RV store in West Chester, Pennsylvania. My slide-out room on a new 2025 Winnebago View was malfunctioning, sometimes not working at all. Since I live 3.5 hours away from the dealership, I initially consulted a local mobile RV service that diagnosed the issue as a faulty wire harness. After contacting Winnebago and Lippert (the manufacturer of the slide mechanism), I reached out to the dealership. I worked with Cristian Tedesco (Service Manager), Jim Evans (Service Advisor), and Ian Brown (Technician). They promptly scheduled an appointment and not only fixed the slide-out issue but also addressed several other minor problems. Upon completion of the work, Jim escorted me to meet with Ian. Ian explained the repairs step by step, demonstrating the working fixes. The dealership’s professionalism was evident throughout the entire process. Upon arrival, they conducted a thorough unit check, from the tires to the roof. They promptly moved my coach into the service bay and kept me informed about the progress of the work. The waiting area was comfortable and clean, and the friendly and accommodating staff members made the experience pleasant. Having owned multiple RVs and worked with various dealerships, I can confidently say that this one stands out as the best. I highly recommend their services.

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