National Car Rental

Reviews

• AV

  Adan Vasquez

  Jun 26, 2026
  5.0
  Very quick, and very professional, didn't have to stand in line very long
• JM

  jessica meeks

  Jun 13, 2026
  5.0
  Holden at the Cleveland Hopkins location was amazing to work with
• SV

  Siavash V.

  Jun 3, 2026
  1.0
  Car rental companies have notoriously bad customer service but the staff and manager at this office even failed to meet that low bar. My wife had booked a one way midsize SUV eight MONTHS in advance. At pick up, we were told that the vehicle class we had booked was unavailable and we could only get a compact car. We tried to explain that our luggages would not fit in the car and we’d be willing to pay for an upgrade if that’s what it takes to get what we had a confirmed booking for. Even at one point another customer who’d seen our desperation offered to switch his rental with ours to which the employee responded: “sir, I don’t need your help. I’ll handle this myself”! He then took the key from me and canceled our reservation without our consent! A reservation with this company, regardless of how far in advance, means nothing if them honoring the agreement is not guaranteed and to a great extent, a function of the employee’s mood on the day. Throughout the interaction, the rude, condescending and unprofessional attitude of the employee did not cease.
• RG

  Roger Glad

  Jan 19, 2026
  5.0
  Pleasant service and helpful staff. Always able to quickly check in and out with no hassles. They are my go-to for my business trips

Frequently Asked Questions About National Car Rental