Reedman-Toll Chevrolet Of Springfield

Reviews

• MJ

  Markiem Jenkins

  Sep 26, 2026
  2.0
  Thank God for YouTube and Amazon, because I saved myself THOUSANDS of dollars. I brought my 2020 Chevy Equinox to this dealership because my sunroof randomly opened and would not close. I paid $240 just for them to diagnose the problem. After paying that money, I was told the issue was my overhead/head console and that it needed to be replaced. I was looking at around $650 just to move forward with ordering the wrong part. Here’s my problem: the sunroof motor was never checked. From what I observed, the technician never went to the rear of the vehicle to access the sunroof motor, never tested whether the motor was receiving power, and never used a multimeter on the motor. His exact words were “ I just did two of these it’s the overhead console” blah blah .Yet I was being told to replace the overhead console. Had I approved that repair, my sunroof STILL my m would not have worked because the overhead console was not the problem. After leaving, I spent hours researching the issue myself. I watched several YouTube videos, learned how to access the sunroof motor, ordered the replacement part from Amazon, and changed the motor myself. Guess what? THE SUNROOF MOTOR WAS THE PROBLEM. My biggest issue is not simply that the diagnosis was wrong. People make mistakes. My issue is that I paid $240 for a diagnostic service and, based on what I observed, one of the most important components of the system was never actually tested. What exactly am I paying a diagnostic fee for if the entire system isn’t being properly checked before recommending hundreds of dollars in parts and repairs? Had I continued down the road they recommended, I could have spent well over $1,000 and still had the same problem, only to potentially be told afterward that I also needed a sunroof motor. In this economy, people cannot afford to throw hundreds or thousands of dollars at parts hoping something eventually fixes the problem. I highly recommend getting a second opinion and finding a mechanic who is willing to thoroughly troubleshoot the actual problem before recommending expensive repairs. YouTube & some patience, and doing my own troubleshooting saved me a serious headache and thousands of dollars.
• CT

  Charlie_ Tuna_29

  Sep 18, 2026
  5.0
  I went in the other day to look at a used Chevy Malibu. Before I called, I talked to Nick I was able to set me up with coming in for an appointment just hours after a phone call. I went in. Did a road test had a great conversation with Nick. He was wonderful throughout. The used Malibu was extremely nice. Him and Andrew helped me work numbers but ultimately I went into a different direction for financial reasons. I highly recommend working with Nick and Andrew they were super helpful and I’m grateful for their time.
• SM

  Scott McCoy

  Aug 31, 2026
  5.0
  Muffler fell off and was scared with my momom and within a few munites 2 guys came and looked at it all the staff was so nice even had a nice waiting room and got it done quick did it on there lunch break beacuse we in New Jersey and had to get are meds definitely recommend this place. Very amazing ty so much
• MM

  Michael

  Jul 28, 2026
  5.0
  I had an excellent service experience from start to finish. The entire team worked in a timely fashion and with genuine eagerness to help, making the process quick and efficient. Everything was completed on time, with no unnecessary delays or long waits. I especially appreciated how clearly Alisa explained each step of the service process. She kept me informed throughout, answered my questions, and made everything easy to understand. Madeline and everyone else I interacted with was friendly, courteous, and pleasant, creating a welcoming atmosphere. The professionalism of the entire team truly stood out. They treated me with respect, communicated well, and ensured everything ran smoothly. Their commitment to outstanding customer service made this a very positive experience, and I highly recommend this dealership's service department.
• ST

  sweet TEA

  Jul 24, 2026
  1.0
  terrible experience!! dropped vehicle off Wednesday 7/22/2026 for check engine light, as of TODAY FRIDAY 7/24/2026! vehicle still not been taken in. this morning we called for an update.... KIM the receptionist, told us they have no record of the truck being at the shop!?1?!? WHAT!! WE get there and KIM gives us attitude and says , unless you are a whole different person , we don't have your truck and turned her head????!!!! we saw Vince who was actually the person the keys were handed too, at time of drop off and he had the vehicle, he seemed frustrated , but stayed polite. Kim.... on the other hand never offered an apology for the miss information, she instead walked into what looked like a managers office, i assume to shift blame. this experience is terrible!!! my father is a longtime customer! 84 years old, he did not deserve to be miss informed and miss treated by Kim.!!! and we are still waiting no one told him the wait would take 3 days!!!????