Mr. Tire Auto Service Centers

Reviews

• KJ

  Kyle Jackson

  4 days ago
  1.0
  Scheduled an inspection for Monday at 4:30 on their website. Got a call Monday morning that they only do inspections before 3pm and had me reschedule to Saturday at 11:30 am. Arrived at 11:30 and waited 10 minutes for someone to come to desk. Was told it would take 2 hours to complete. I waited 2 hours and the car never moved. Went in asked for my paper work and keys and left. This was me giving a second chance after scheduling an oil change months before and arriving on time for an appointment only to be told the service tech just went to lunch and will be an hour before starting. Appointments mean nothing here and willl not be returning here again.
• HH

  hswarrior

  May 12, 2026
  1.0
  Disappointing lack of accountability and professionalism, with an obvious lack of respect for customer’s time. The shop called me and asked me to move up my pre-scheduled inspection appointment from 5:30pm to 4pm. I rearranged my day and left work early to accommodate their change request. By 5:45pm after waiting 1.75 hours (past my original appointment time), my car still hadn’t been touched. I had to request an update on ETA and was then told they wouldn’t be able to finish my car by 7pm closing, so I left. I wasted my evening thanks to their inability to communicate and poor scheduling practices. This was my first experience with this location and I will never return.
• SC

  sharath Chandra

  May 8, 2026
  1.0
  Honestly they asked me come down at 3.30 to change my tires and i came at 3.30 and i had ro wait till 5 to get my car on lot for doing all the things they took like till 6.30 its just one tire and inspection and this is the second time they did that, they waste your time and no service quality never gonna go back to this place ever. I suggest you go to some meiniki or some reputable ones with good ratings Never ever come back to this place at all 0 star For their service
• MB

  ML Bond

  May 7, 2026
  1.0
  I had Spark plugs replaced on my 2014 Honda Odyssey. I was charged $86.38 for each plug, 6 plugs. I talked to staff at Mr. Tire And did not receive any additional discount. I was told there was mark up on supplies. An approximate markup of $50 per plug is too much. And then today I noticed my bill does not show that my Coupons for $10 off on an oil change and $100 off for Work over $1000 were honored. I’ve been a longtime customer of Mr. tire. I won’t be back
• DK

  Dennis Kerns

  Apr 20, 2026
  1.0
  On 01\26\26 I went to the Shrewsbury Pa Mr. Tire to have my snow tires taken out of my car to be put on for a trip north I was taking into the mountains. Mr. Tire did a good job removing the existing tires and putting on the snow tires. I also asked them to fix a leak on one of the old tires and put them back in my car. I went back to the same location on 03/22/26 to replace the snow tires with the same tires they had removed on 01/26/26. They took two days before they called me back in, and when I got there, I was told that the tires were too worn to replace on the car, and that they were unsafe. I inquired why they would repair a leak on 01/26/26 when they thought the tire was unsafe to use. Another employee was called to speak with me, and he told me that it is Mr. Tires policy not to replace old tires on a car, and told me to get new tires. I asked why they would charge me money to repair a tire they thought was unsafe and your employee asked me, "How am I supposed to know what your going to do with the tire"? What I was going to do with the tires seemed self evident to me. I found him exceedingly rude in the manner in which he was addressing me, and the fact that he was addressing me is such way in front of other customers. Its difficult to explain here, but the distain, and the holier than thou-look-down-the-nose at me "I know more than you and your will accept what I say" attitude of the employee is the thing that really got me angry. I asked for a refund for, according to them, a needless leak repair and it was denied stating that he cant do that and that he has to send the request up to corporate. After sufficient time has passed, predictably, I havent heard anything from Mr. Tire and no refund has been forthcoming. I checked those tires when I was home and found that the tires in question had more than 1/4 inch of tread and there was no appreciable wear at all on the edges. I took the tires to a local competitor, who advised me that there was nothing unsafe at all about the tires. They had no problems replacing the tires. I have done almost all of my vehicle work needs at Mr. Tire in Shrewsbury since 2019, but I very much doubt that I will continue using their services. I don't need to be talked to like a child, or have unnecessary sales tactics used on me, nor needless repairs performed and charged to me. 04/21/26 After the "We are sorry for the experience you had" note posted here. I found that the complaint I sent to the listed email address for complaints Mr. Tire posted on their front door had been blocked and undelivered. I am not sure what that means, I assume it was blocked by Mr. Tire but I dont know. I can say that since the email was largely what was written here, there were no curse words or abusive language so I am a bit put off at this point.

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