Enterprise Rent-A-Car

Reviews

• KJ

  Kim - KBW Cleaning & Odd Jobs

  2 days ago
  5.0
  Always a simple process to check in and drop off. Reasonable pricing. Vehicles are in great condition. I always rent from enterprise and will continue to do so.
• AW

  Anna Wertz

  Aug 17, 2026
  5.0
  Everyone was very helpful in the process of renting and returning the vehicle. I've had to extend the rental date for a few days and they were very helpful and understanding.
• BP

  Brandon purcell

  Aug 12, 2026
  5.0
  I had a great experience. They got me right in and out.
• KH

  Kyle Hoffmann

  Aug 7, 2026
  5.0
  Staff were very friendly there and the rental process was quick and easy! Jeep was well cleaned inside and out
• SZ

  Sabrina Zaman

  Jul 20, 2026
  1.0
  Enterprise provided the worst customer service I've ever experienced. On July 17, 2026, I called the Enterprise location in Bloomsburg, PA, around 10:40 a.m. and spoke with a male employee. He confirmed that a 7-passenger Tahoe or similar SUV would be available for pickup at 9:00 a.m. on July 18, with a return at 9:00 a.m. on July 20, for $241. I gave him both my phone number and my mother's phone number. I immediately received a confirmation email, so I assumed everything was set. Around 3:30 p.m., I decided to stop by the office just to make sure all of our luggage would fit in the Tahoe. When I arrived, I was told there was no large SUV or van available for July 18. The employee claimed they had tried to call us, but both of our numbers were "out of service." That was simply not true. My phone received eight other calls between 11:14 a.m. and 3:19 p.m., but not a single call from Enterprise. My mother didn't receive any calls either. Trying to save our family trip, my uncle called the Enterprise location in Shamokin and was able to reserve a similar SUV. This reservation required pickup on July 17 before their 6:00 p.m. closing time, and the price was higher—$301. After receiving the confirmation email, he rushed home from work, and we immediately left for Shamokin, a 45-minute drive from Bloomsburg. Our ETA was 5:52 p.m. Around 5:35 p.m., my uncle called the Shamokin office to let them know we were on our way. That's when the employee informed him that they also did not have a large SUV available. So despite receiving two confirmation emails from two different Enterprise locations, we ended up with no vehicle at all for our July 18 trip. The explanation we kept receiving was that a third party handles the reservations and that the local offices have nothing to do with them. That raises an obvious question: Why is Enterprise allowing customers to reserve vehicles that don't actually exist? If a third party is making reservations, shouldn't Enterprise ensure those reservations are accurate before confirming them? Had I not stopped by the Bloomsburg office that afternoon, we would have shown up at 9:00 the next morning expecting a vehicle that was never available. We would have discovered the problem only minutes before our trip. What would Enterprise have done then? Would anyone have taken responsibility? Would they have found us another vehicle? Or would we have simply been told, once again, that there was nothing they could do? This entire experience was frustrating, stressful, and completely avoidable. A reservation confirmation should actually mean that a vehicle has been reserved. Customers should not have to discover on their own that their confirmed reservation doesn't exist.