Monro Auto Service and Tire Centers

Reviews

• AB

  Ahmet Burun

  1 day ago
  5.0
  Fast, professional, and wonderful service—I definitely recommend it!!!
• LW

  Lindsay Watts

  5 days ago
  1.0
  I brought my 2018 Honda HR-V to Monro for an inspection of brakes, rotors, and a possible tie rod issue. After inspection, I was advised that shocks and tires were also needed. While trying to manage the logistics and financial implications of the repairs during a busy workday, I asked the shop to pause work so I could better understand my options. After further discussion, I ultimately decided to continue service with Monro for brakes and rotors only. I understand that stopping and restarting work can create frustration and workflow issues in a shop environment, and I appreciate the position that puts the technicians in. However, after I asked for the pause, the customer service experience noticeably declined. Communication became increasingly apathetic, and the professionalism at the front desk was inconsistent. I was also assured multiple times that my vehicle would be completed by the end of the second day after authorizing repairs early that morning, but the work was not finished on time and extended into a third day due to staffing limitations. The evening desk employee I spoke with was polite, professional, and helpful, and I appreciated their communication during the process. Unfortunately, the overall experience became far more stressful than it needed to be during what was already a difficult week personally and logistically. I understand repairs take time and unexpected complications happen, but clearer communication, more consistent professionalism, and more realistic expectations around timing would have significantly improved the customer experience.
• AK

  Aimee Kogot

  May 4, 2026
  1.0
  DO NOT bring your vehicle here!! I scheduled an inspection for my car on Sunday. My car ran perfectly fine. They called and said the car needed the struts replaced to pass inspection. I said ok and paid the $550 to have them replace them. My brother picked up the car that evening and said it was making a noise and driving weird so he took it back Saturday morning. Turns out the mechanic didn't know what they were doing and put the struts on incorrectly and messed up the whole rear of my car!!! They said they had to keep the car overnight to fix it again. I had a mechanic I know go check on the car and they had the same mechanic that messed it up working on it again!!! I have an open claim with Monro corporate guest services. I will NEVER use monro again.
• RH

  Ron Holland

  Apr 29, 2026
  3.0
  When I called to make the appointment, I asked how much it would cost and the lady said $98 minus a $20 rebate for a total of $78. She then transferred me to a man working in the location and he confirmed that information and said that there would be a $20 coupon that they can use at their location. I reiterated the pricing to the man who checked me in. He didn’t comment, I should’ve been more assertive. When the work was done, it was $150 when I complained they reduced it to &130.
• AJ

  Andrew Jose

  Apr 6, 2026
  5.0
  I gotta say that Richard and his Crew went above & beyond last Saturday before Easter in serving my car as a walk-in on a busy Saturday. Richard was very patient and friendly in educating me hands on as to what he was doing with my brakes and rotors. It was expensive as expected but Those guys were CHAMP!! The shop was clean and the customer service supberb! Highly recommend Richard’s shop as he was amazing and alleviated much of my anxiety in preparing my brakes and rotors which by the way is running super smoothly. I just happened to drive by seeing the shop and pulled in as I was traveling from West Virginia on a road trip. THANKS GIYS! Awesome job! Will definitely stop by again sometime when I’m in town! Take care

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