Hawk Volkswagen of Monroeville

Reviews

• MD

  Marc Dinsmore

  2 days ago
  5.0
  Friendly, fair, reliable. Everything you expect from dealer service and sales with extra friendliness!
• MM

  Maebh Mullen

  Aug 28, 2026
  5.0
  I had a seamless and wonderful experience from inquiring, test driving, and purchasing a vehicle. Great, responsive customer service between the sales and service departments. Ask for Jimmy! 10/10 recommend
• TT

  Tony Tarabay

  Aug 14, 2026
  1.0
  I really wanted to continue getting service at this location but the communication recently has been abysmal, I was told I would get a call the next day for my Tiguan's entertainment center, something about having to hear back from VW about a warranty? A week has gone by and no one has called me to update. When I try to call, I'm put on hold for up to 20 minutes only to get no one and leave a message. I'm convinced they are ghosting me now because they do not want to fix it because my car is still under warranty. Terrible staff and communication, get rid of your answering service since you guys don't even answer the phone, I know the service staff can't be that busy pushing papers around. Unfortunate but for such a simple thing it's upsetting
• AS

  Andrew Strezo

  Aug 14, 2026
  1.0
  I purchased a vehicle from them back in December 2024 and have had services with them multiple times now where they've just not communicated about when a part has come in or (just now on arrival for the appointment) their AC machine being broken for ~2mo which I had previously rescheduled since it was broken. Revised: NOT ONLY THAT BUT TRIED TO CHARGE ME FOR SERVICE THAT'S COVERED UNDER THE VW CAREFREE MAINTENANCE
• JL

  Jennifer Lumbantoruan

  Jul 23, 2026
  5.0
  We came to Volkswagen after my brother recommended the brand, and it ended up being the absolute best first-time experience we could have asked for. Our salesman, Eric, went above and beyond for my mom to make sure she got a brand-new Tiguan in the exact color she wanted—he even got her flowers, which was such a thoughtful touch! What we appreciated most was his sales style: he was completely non-pushy, extremely informative, and had a relaxed, laid-back approach that made the entire process stress-free. That kind of genuine, patient service is rare, and it’s the exact reason we knew we wanted to work directly with him. My mom was recently diagnosed with cancer, and this experience was a gentle reminder that you never truly know what someone is going through on any given day. Eric’s kindness and above-and-beyond approach put a genuine smile on my mom's face. The positive experience he provided meant more to us than he will ever know, and I am so deeply grateful for how he treated her. I’m already planning to come right back to see Eric for my next vehicle when my lease is up. Thank you so much, Eric! Highly recommend!

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