City Collision - Penn

Reviews

• CT

  Collin Terchanik

  Aug 17, 2026
  2.0
  City Collision did a great job with the actual repairs to my vehicle. The quality of the work itself was very good, and I have no complaints about how the vehicle looked when the repairs were completed. The repair deserves a 5 Star. Unfortunately, the experience surrounding the repair process was very frustrating. The biggest issue was the lack of transparency regarding when my vehicle would actually be completed. The original completion date was pushed back a month, and I was not kept adequately informed about the delays. I frequently had to call City Collision myself just to get an update on the status of my vehicle rather than receiving proactive communication. The other major issue was that I was overcharged. After I brought the discrepancy to their attention, I was told there was no explanation for the additional charge. I was told I would be reimbursed, but as of now I still have not received the reimbursement and have not been given a clear timeline for when I should expect it. Again, I want to emphasize that the actual repair work was good. My frustration is with the communication, lack of transparency, delays, and the way the billing issue has been handled afterward. For a repair that took significantly longer than originally expected, I would have appreciated much better communication and accountability throughout the process. The unresolved overcharge has made the experience even more disappointing. I hope to have an answer soon when I will get reimbursed $600 overcharge...
• BJ

  Bev Jones

  Aug 16, 2026
  1.0
  This was a terrible experience. The work on the car was great, but communication was awful. We had an appointment for 4:15 PM to look at the damage on our car. The receptionist told us they don't make appointments after 4:00. My husband left. We made a new appointment at 4:15 the following Monday. She again tried to tell him this. He showed. her the confirmation and the tune changed. The same was true when it was time to pick up the car. We received text messages stating the car would be ready at the end of the day. My husband went there to wait after work. The receptionist was rude. She told him the car wasn't even started. Luckily, someone came out from the back and told him the car would be finished as stated.
• BH

  Ben Hackett

  Aug 13, 2026
  5.0
  Jasmine and angel are amazing was a great process
• RR

  Rich

  Jul 15, 2026
  1.0
  DO NOT LET THEM TOUCH YOUR VEHICLE!!!! This place is so unprofessional, doesn’t answer their phone, doesn’t get back to you when you leave a voicemail. Worst of all, the lady Jenn, who is in charge of the estimates I guess, is so rude, arrogant, and disrespectful! She has ZERO customer service. On the rare occasion they answer, I get connected to Jenn, and every single time I spoke to her, she has an attitude and is disrespectful with me. Take your vehicle somewhere that respects & values your business, not this place of trash
• JO

  Jessica Olsavsky

  Jul 1, 2026
  1.0
  Absolutely horrible experience and communication. I had my Jeep repaired here in January. In April, my vehicle stopped working, so I took it to the Jeep dealership. The dealership informed me that my transmission had been punctured during prior repair work. After speaking with Jeep, City Collision told me, “We’ll get it towed here and take care of it.” Based on those conversations, I believed they were handling the issue directly. Instead, they kept my vehicle for almost two months and filed an approximately $5,000 claim through my insurance without ever communicating that to me. They ultimately could not complete the repair, so the vehicle had to be towed back to Jeep anyway. My insurance was charged about $1,150 in towing alone for two trips that were only 8.5 miles each. After finding out they could not complete the work and would be towing it back to Jeep after my vehicle had already been there for over a month, I waited days for it to actually be transported. At one point, I went to City Collision myself and offered to call my own roadside assistance to have my Jeep taken to the dealership that night. I was told, “No, we’ll take care of it.” Not, “No, we’ll just charge your insurance nearly $600 for another tow.” What makes this even more frustrating is that the repair could have been completed at Jeep for about $900, and I likely would have had my vehicle back the next day. I even suggested that option at the beginning, but was told they would handle everything themselves. Communication was nonexistent. The only updates I ever received came after multiple phone calls on my part, and I didn’t even learn that an insurance claim had been filed until I received an email from my insurance company. That is something City Collision should have communicated to me directly. I’m still waiting for a callback from management to discuss this situation, which unfortunately is consistent with the level of communication I experienced throughout the entire process.

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