SIXT Car Rental - Philadelphia International Airport (PHL)

Reviews

• CB

  Christopher Burne

  1 day ago
  1.0
  Probably had spent $10,000 with them for the last 2 years. Renting… thought that they were really cool and boy, were we wrong period our first clue should have been that our car smelled like smoke had the last person's rental agreement in the glove box and there was not a full tank of gas dot dot tells me Philadelphia, SIXT, did Not clean the car OR CHECK THE CAR FROM THE LAST RENTER. just got an email that we owe $1700 for a scuff In the bumper! I definitely not paying that period. .They're a professional estimate, is their own paperwork, not an independent AutoShop. The kicker is that when we brought the car back, an employee walked around the car with us and used his phone or so we thought to record the car.So we thought we were all good.He told us have a nice day.Looks good. He scammed us.
• KK

  kristyjk36

  2 days ago
  1.0
  Bait and switch!! I rented an Intermediate ELITE Sedan (BMW 2 or similar) and got a Chevy Equinox SUV. When I complained they told me I had to pay $150 more to get a sedan for the week rental I had already prepaid. If they weren't far away from other rental companies I would have told them to shove it and give me my money back. Overhearing other people there they were doing this to everyone. People who had paid extra for premium cars had to settle for much lesser rides or go without. They didn't even have those cars on the lot! I reserved my car 19 days before my trip so why they couldn't tell me they wouldn't have what I reserved beforehand smells of shoddy and deceptive business practices. Granted, back in 2024 I rented from this company and location and was very pleased and taken care of. But now? It ruined my trip. I wanted a nice sedan for my daughter's graduation to transport her elderly grandparents and now I'm buying a step stool to get them in a shoddy american car. Not even a nice model. When I pulled up the customer service chat app I spent 90 minutes arguing and all they could offer was swapping out the Chevy in Baltimore airport (closer to where I was staying than Philadelphia at the time) but only for the same Intermediate Sedan class that the stupid Chevy was tagged! They couldn't guarantee they had the ELITE class I reserved nor would they even say they would swap out at that level. Therefore I'm blasting them on every review and survey I can find. When I return the car you better believe I'll have a big mouth telling everyone there what happened and to avoid renting from this deceptive and horrible company.
• A

  שמוליק צדק

  6 days ago
  5.0
  Hello, I just wanted to say thank you to the team at the Philadelphia Airport Sixt location for the great service yesterday. I had an issue with my vehicle, and the manager Chris really took care of everything the right way. He handled the situation professionally, took responsibility, and made the whole process much easier and less stressful for me. You can tell he genuinely cares about the customers and about giving good service. I also want to thank the rest of the staff there. Everyone was polite, helpful, and respectful from the moment I arrived. Because of this experience, I would definitely recommend this location to others and I truly appreciate the way the team treated me. Thank you again
• LA

  Leah Andrews

  May 12, 2026
  5.0
  I rented a car from SIXT for a quick work trip and it was a great experience. Generally I have other 'go-to' rental companies due to longtime reward programs and points, but they were all sold out so it didn't leave me many options. I would absolutely rent from SIXT again regardless. The shuttle was at the airport right away, the drivers there and back were kind, helped with my luggage and were safe drivers. The staff at SIXT were the same, greeting us at the door, helping check us in quickly and getting me the keys. They upgraded me at no extra cost to a larger SUV which was nice. The car was in excellent condition and perfectly clean. Returning the car was a breeze and the shuttle was there waiting to take me back to the airport. Overall 10/10 experience. Pricing was also competitive. Highly recommend.
• LH

  Lael Howard

  May 8, 2026
  1.0
  Be warned!!! False damage clams from here are real!!! Be sure to submit all photos and take videos of the condition of the vehicle before you leave. Keep them for your own safe keeping! Waited 30+ mins for a shuttle. Running behind schedule at that point. Upon picking up; vehicle inspection noticed no damages listed for vehicle so I submitted several photos using their site. Could have listed more, but didn’t have time. I had the vehicle for less than 3 hours. PHL to Trenton Nj to PHL. Just got damage email for left wheel scratched all the wheels were curbed… That didn’t come from me. Parked at 0 curbs. Photos were uploaded. This is a scam; intentionally leave no damages and or don’t update them and later charge everyone as everything is a new claim. Probably make good money doing so too. Claims department is only open 3 days a week 9-5… Calling today. Class action I’m in.

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