SIXT Car Rental - Philadelphia International Airport (PHL)

Reviews

• AK

  Amanda Kiraly

  1 day ago
  5.0
  I had a wonderful experience with the shuttle driver that picked me up from the Philadelphia Airport. He put my bags in the back of the van while I situated myself inside the van. Once we made it to the rental offices, the ladies there were helpful, quick, efficient, and respectful. Overall, I had a very good experience with this rental company. I look forward to utilizing them again in the future. I had requested a smaller vehicle due to budget constraints, but received a very nice SUV instead. I was extremely happy with this vehicle.
• JA

  Jerry Allen

  3 days ago
  5.0
  The process was very easy. Had an issue with the scanning to get my key. Which I had to get back in line. But the lady at the desk got me set up and out the door quickly. Only complaint, and literally, only complaint. I wish she would have explained why the scanner did not work. Just for my own information for next time. Luckily the line was not long. But I recommend this service highly. 5 Stars for sure
• MS

  Mark Seglem

  Jun 16, 2026
  1.0
  My only regret is that I cannot rate them a "0". I had a death in the family and flew last minute from Denver to Philadelphia on April 28th. I was scheduled to arrive before midnight but my flight was delayed until 1205 AM. Their policy states they will wait an hour for me to pick up my rental. They refused to do so. My sister (whose husband just died) got through to the desk and Carlos stated I should call the next day and they would give me a refund. I called multiple times over the next three days and could only get a recording that said to leave my number and they would call me back. That was untrue. They never called. I attempted to text them. Again, no response. I finally reached their dispute center over a week later and they stated "your contract states that you missed the cancellation window. Sorry for your loss, click." All of this while I was trying to make funeral arrangements and comfort my sister. SIXT is a money making organization with the worst customer service I have ever experienced. I travel quite frequently, including two up coming trips to Europe. I will never use SIXT in the future. Their business practices have cost them a potential brand loyal customer. Caveat emptor (Let the buyer beware) was never truer than with this company.
• MD

  Mark Demetriou

  Jun 11, 2026
  1.0
  Sharing this experience in hopes that it helps other travelers avoid the frustration, wasted vacation time, and poor customer service that my family experienced. Mistakes happen. What matters is how a company responds when they do. Unfortunately, our experience with SIXT at Orlando Airport was one issue after another. • The vehicle we reserved was not where it was supposed to be and could not be located. • We were placed into a substitute vehicle instead. • The vehicle was clearly not properly checked before being rented. Although the contract stated the tank was full, the low-fuel warning light came on within minutes of leaving the airport. • Late at night, after a long day of travel, we were forced to stop and spend $65 on fuel just to continue our trip. The most disappointing part wasn’t the fuel expense—it was the customer service that followed. Despite providing photos and receipts, we spent days reopening cases, repeating the same story, and being told the branch claimed the tank was full. Rather than objectively reviewing the evidence, customer service repeatedly sided with the branch and failed to take accountability for what occurred. Only after escalating the matter and contacting senior leadership did SIXT finally agree to reimburse the fuel expense. However, rather than issuing a check or crediting the payment method used for the rental, we were informed that reimbursement could only be made through a wire transfer requiring us to provide our banking information. Apparently, in 2026, issuing a check or processing a credit card refund is not an option. At this point, it feels less like a customer-focused resolution and more like a process designed to create additional hurdles in the hope that customers simply walk away from charges incurred because of the company’s mistake. The issue was never really about $65. It was about accountability, integrity, and how customers are treated when something goes wrong. Hopefully our experience helps others make an informed decision when choosing a rental car company. Based on how this situation was handled from start to finish, we will be taking our business elsewhere in the future.
• SB

  Sherrell Brown

  Jun 8, 2026
  5.0
  Our trip began with an unpleasant experience at another rental company, where we had reserved a full-size SUV. That issue ultimately led us to rent with Sixt, and despite the circumstances, our experience with Sixt turned out to be both pleasant and efficient. We were traveling to Philadelphia for a graduation and needed a full-size SUV to accommodate seven people. At the same time, the Roots Picnic was taking place, so many vehicles had already been rented. When our flight to Philadelphia International Airport was delayed by an hour on Saturday, May 30, 2026, I contacted customer service to provide an update. During that call, I was told that the full-size SUV I reserved was not actually available due to a system glitch that had allowed the reservation to go through. The representative initially prepared to refer me to Avis because it was reported that all SUVs had been rented out. After I explained my concerns and emphasized that the reservation issue was due to a system error beyond my control, the representative assured me that my original reservation with Sixt would remain in place and that a full-size SUV would be available upon arrival. When we arrived at the Sixt rental location in Philadelphia, we were greeted by a pleasant associate named Torian, who began processing our reservation. Unfortunately, we were once again told that no SUVs were available and that only a Santa Fe remained, which would not meet the needs of our family for the weekend. I noticed a full-size vehicle parked outside and asked about other possible options. Torian explored alternatives, including a premium-category SUV, but that would have increased the cost beyond my prepaid reservation. At that point, Tacoma stepped in and carefully reviewed the situation. He listened with concern, understood the inconvenience we had experienced, and worked to find a fair resolution. Thanks to his efforts, we were able to receive an SUV at the prepaid rate we had originally booked. That made it possible for us to enjoy a special weekend in town with our family celebrating my niece’s graduation. We are originally from Philadelphia and do not get the opportunity to come home often, so this trip meant a great deal to us. Tacoma’s attentiveness, problem-solving, and commitment to customer service truly made a difference. Even while helping other customers, he took the time to ensure that our situation was handled successfully. Although we did not spend much time speaking with him directly, it was clear that he takes pride in his work and genuinely cares about creating a positive customer experience. Thank you, Tacoma, for helping make our family time memorable. Because of the professionalism and support we received, we will definitely consider using Sixt again in the future.

Frequently Asked Questions About SIXT Car Rental - Philadelphia International Airport (PHL)