National Car Rental

Reviews

• RP

  Robin Pacheco

  Aug 21, 2026
  2.0
  The shuttle says it runs every 5-7 minutes, I have waited 20-25 each time I’ve used this location. Once you’re at the lot, there is no one available to help you choose a car. I’m an executive member so I don’t expect a lot of personal customer service but you will get none here. When I returned my car, no one was there to greet me or to direct me to where the catch the shuttle. I had to chase someone down to find out where the shuttle to the terminal was. Overall, the cars are nice but the customer service is lacking.
• DH

  Dale Hern

  Aug 21, 2026
  5.0
  I rented a minivan from National last week. When I got the email from them for a review I mentioned a mechanical problem. This was for informational purposes only. I didn’t expect to hear back from anyone. However, they immediately got back to me thanking me for the report and asked if I was open to a solution for my inconvenience. Of course I said I was. And I received a refund on part of the rental! It was totally unexpected and appreciated. This has reinforced my trust in National Car Rental.
• KM

  Keri McConnell

  Aug 19, 2026
  4.0
  Largely this was a positive experience with one exception during the pickup. After a long and exhausting travel day, the shuttle dropped us off at the rental lot. We got one sentence shouted out to us by the person at the booth telling us to “go to the right”. We had no idea what to do from there. She assumed we knew what to do. After a few minutes I walked back to the booth to ask what was happening. Then she explained we should have gone to the left and picked out whatever car we wanted etc. it would gave been so much better if we got an email and/or text explaining the process and what to expect when we got there. It would have also been better if the clerk at the booth was more attentive and proactive so I didnt feel like a dummy that was bothering her.
• MH

  Mike Hughes

  Aug 15, 2026
  2.0
  Normally exceptionally pleased with National and their customer support, not this time. Grabbed a Honda from the Executive section, my hour drive to the hotel required use of my map. Everything was fine until the USB went out 2/3 of the way there. Pulled off to try and fix, no chance, had to finish the drive with phone in hand. This led to be being pulled over by police for having my cell in hand, ticketed and can either pay or go back to Lansdale for court, both bad options. Being an hour away from airport, I called customer service to replace the car, this failed. Told me I had to bring the car back to replace if they could find a closer Enterprise location that had a car, not SUV as needed, again, both bad options. Once before I had a car failure, 45 mins from the airport, they delivered a replacement, which included an upgrade for my inconvenience. Failure in Philly. Not what I’ve previously experienced in my years with National, this rating is about the Philadelphia location and not National as a whole. I’ll be back in Philly this coming week, let’s see if things are better.
• SA

  Syed Ali

  Aug 10, 2026
  1.0
  Copied someone’s comment : same issue . The car selection is pretty decent but all that is over shadowed by rude employees and managers. Two of the exit managers were super rude and condescending due to my age and so was one of the exit attendants. They have a note in my file notating I'm allowed to have whatever vehicle I want due to my company contract. The first day I picked up my car I picked up a luxury car without much resistance but the next day when I had to switch it out for a new one 2 of the female managers and one of the gate attendants were so rude saying all sorts of stuff because they didn't want to put the car in their name stating in going to crash it. I'm Executive Elite and choose to rent with National/Enterprise. I've been in a vehicle for over 150 days this year and 80% of those days have been a luxury vehicle with 0 accidents. The gate would not open if I wasn't allowed to have a vehicle and the system knows my age and it allows me to book luxury vehicles on my corporate policy because I'm allowed to have them. I spoke to the branch manager who was nice and he gave me his card to reach out but got no response and the corporate number also hasn't responded. This location is lacking the appropriate customer service training and policy training. They need to be educated so they don't discriminate against someone based off their age.

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