National Car Rental

Reviews

• OC

  Oni Clark

  1 day ago
  3.0
  Either the best experience of your life or the absolute worst. For example, this past visit, they had the car under the wrong reservation that was a day earlier. When I first called in to have it corrected, the woman argued with me for a half hour that I did not have a reservation that day though I was literally staring at it. She told me it was for August because she was looking at a European formatted date. I asked her to check the calendar and see it was even the wrong day of the week. My month was spelled out in letters however. Then I asked for escalation and that person kept interrupting me and at that point I called back. That next person saw exactly what I tried to tell them initially and apologized and adjusted it within five mins. Honestly felt like a bad acid trip.
• TF

  Tim French

  4 days ago
  5.0
  National Car Rental at PHL airport went above and beyond through the rental process. Extra friendly and helpful during pick up and drop off. They actually called me to ask if I had left sunglasses on the rental. I checked and didnt have them with me. I had already flown off to my next destination so, they had them shipped to my house via FedEx at a discounted rate. I left them on Thursday morning and they were delivered to my house Saturday morning! THANK YOU, THANK YOU!! I can't thank you enough! These are rx glasses and very expensive. You guys made my whole week!!
• RE

  Ryan Ellis

  4 days ago
  2.0
  Not a great car selection here for Emerald Isle. I came in late but I thought seeing 2 gates open for checkout was a good thing. I was sadly mistaken. The person in the booth kept coming in and out of the booth to help the person pair their phone to the car. I would have gone to the other booth but someone came in behind me and I got blocked in. After 20 minutes I opened the door and asked if I needed to go somewhere else. The lady walked over to my car and checked me out right away and let me leave through the bus lane. Unfortunately, at 1am I was just overall irritated with my experience. Hopefully they will be better on my next visit.
• IW

  Ivo Wortman

  May 6, 2026
  5.0
  I may be a little biased because 33 years ago, I flew into Philly on a delayed flight and could NOT get the car I had booked at a DIFFERENT company as they had closed, so called them. They said "Well, our hours are right there on the information MAILED to you...not emailed you see...they didn't email yet and I had no paper trail to have referenced! Fortunately, National was still open and got me in a car. I have been a rabid Emerald Aisle customer ever since. Interestingly, I flew into Philly this week...the flight I was on was cancelled and I was going to need to pick up the car the next morning rather than the evening as planned. I called, they made the change and made sure I knew that the bill would be less since I didn't have access to the car for the time I thought I needed it! No charge, just a quick easy change and done! Yeah, National!!
• SD

  Sue Delvaux

  May 5, 2026
  5.0
  As an Emerald Club member, I have the opportunity to go directly to the car lane and as per usual go straight to the vehicle I had rented. It was clean, fully operational, and the out gate process was seamless to include having the added driver on boarded as requested. Likewise at the turn-in, I simply drove in, emptied my personal effects, and walked to a waiting bus to take me to my terminal. This probably sounds simply, and it is. Let me say that I need to move with a tall walker, and through all this I have never received the slightest indication that my need for a bus ramp, assistance with luggage or special bus seating was any undue effort on a team member's behalf. Everyone was professional and on task to facilitate my movement through the National system in Philadelphia or any of their many other locations I've processed through. Period! Very well done.

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