National Car Rental

Reviews

• SS

  Sherry

  Jun 30, 2026
  5.0
  The Philly airport has all kinds of different vehicles to choose from. The one I chose only had 12 miles on it and it still smelled like a new vehicle. I have been to other airports Nationals and sometimes had to wait for an hour or longer just to get a rental car. The people here are helpful and friendly. Thank you for doing such a great job and keep up the good work. Will always come back and rent another one when I come back into town.
• SR

  S Rentz

  Jun 28, 2026
  5.0
  Great customer service. I landed in Philadelphia without a connection and I needed to rent a car. They modified my reservation to accommodate, no questions asked very clear process. I was in a car very quickly and both the attendant who took care of me as well as the person who checked me out at the gate to leave. The national parking lot attendant was awesome. I told her that I loved her company and she said that she did as well. National is my choice for car rental rentals.
• DC

  Denae Curnett-Garrett

  Jun 22, 2026
  5.0
  After a long weekend with family to honor the recent passing of a beloved family member, we were all tired and emotionally drained. I had picked up a Father’s Day gift to take home with me. But it must have slid under the car seat, because when we returned our car in Philadelphia the bag wasn’t there. Forgotten until we were through airport security. Once we remembered, I ran back and spoke with Tahj. He immediately dropped what he was doing and helped me. Tahj was kind and professional. He went above and beyond to look out for us. He found the gift! Tahj saved Father’s Day for this weary family. Please thank him for his care and consideration.
• AD

  Allen Dermes

  Jun 20, 2026
  3.0
  I have been a loyal National Car Rental customer for many years. While National may not always be the least expensive option, the company consistently makes up for it through exceptional customer service, loyalty recognition, and the overall customer experience. I have maintained Executive Elite status since 2020 and rent vehicles from National on a near-weekly basis, spending approximately 90% of the year in rental cars due to my work-related travel. Over the years, I have experienced the good, the bad, and everything in between, but National has always taken care of me. One of the things I appreciate most is the people. There have been instances where I have not seen an employee for a year, only to return and pick up right where we left off. That level of personal connection is rare and is one of the primary reasons I remain loyal to National. I am currently working throughout the Philadelphia, New Jersey, and New York region for the next several months. Last week, I rented a Volkswagen Atlas. While driving near Newark, I began noticing what appeared to be brake issues. Concerned for safety, I stopped at the Newark Airport location to exchange the vehicle. Unfortunately, they only had smaller cars available, which would not accommodate my current knee injury, so I cautiously continued driving and returned to Philadelphia when I could. By the time I arrived this morning, the brake condition had worsened significantly. Upon arrival, I was greeted by Zhoane, who exemplifies the level of customer service that has kept me with National all these years. As I explained the situation and exited the vehicle, she noticed my knee injury and immediately said, "Just wait here, we'll bring a vehicle around for you." Her compassion, professionalism, and willingness to help were greatly appreciated. The manager, whom I later learned was Josh, initially brought around a Hyundai. Due to my knee injury, the vehicle sat too low and did not provide adequate legroom. I politely asked whether another Atlas or perhaps a Dodge Durango was available. Josh responded by saying he would check, but unfortunately his demeanor suggested that my request was more of an inconvenience than a customer concern. He later returned with a Nissan Murano. Again, because of my knee injury, the seating position and floorboard space did not provide the room I needed. I explained that this was why I was requesting a vehicle in the same class as the Atlas. Josh stated that he did not have one available and eventually offered a pickup truck instead, which was suitable for my needs. I thanked him sincerely for finding an alternative. However, throughout the interaction, I felt as though I was inconveniencing him simply by asking for a safe and appropriate replacement vehicle. As I got into the truck and thanked him once more, his response was a brief "Yeah, yeah, no problem," which reinforced that impression. I want to be clear that this experience is not representative of National as a whole. In fact, it stands out precisely because it is so different from the service I have come to expect. When a frontline employee demonstrates more professionalism, empathy, and customer care than a manager, it is worth noting. I felt compelled to share this feedback because National has earned my loyalty over many years, and I believe both positive and negative experiences should be recognized. To Zhoane: Thank you for your compassion, professionalism, and outstanding customer service. You are a perfect example of why customers like me continue to choose National year after year.
• PF

  Paul Frison

  Jun 9, 2026
  5.0
  I want to tile this: "Exceptional Customer Service at Your Philadelphia Airport Branch." To the National Car Rental Management Team, I am writing to you to share some feedback regarding a recent rental experience on Friday. While the day brought some unexpected challenges with the vehicles themselves, the level of customer service I experienced was so OUTSTANDING that I felt compelled to take a moment out of my schedule to share this. The Greeters were EXCELLENT as ALWAYS!!!! My first rental of the day unfortunately had a odor of marijuana inside, which I noticed about 30 minutes after pulling away. I returned to the branch, and the team immediately accommodated me and switched me into a second vehicle. Because of that initial delay, I was already running a bit behind for an event I needed to attend in Philadelphia. When I arrived, completed my event, and turned the second vehicle back on, the coolant light immediately illuminated. I had to drive about 40 minutes back to the branch to swap vehicles a second time. In today’s economy, excellent customer service has become incredibly rare, and quite frankly, atrocious in many places. It would have been easy for a situation like this to become frustrating, but the way your staff handled everything was absolutely elite. Every single employee I interacted with handled the situation with the greatest of care. They didn’t treat me like an inconvenience, nor did they carry any negative attitude. They stepped up, took ownership of the solutions, and took care of me efficiently and professionally. Please make sure this feedback is shared with the team working this past Friday. They turned a stressful, time-crunched situation into a masterclass in customer care, and they deserve their flowers for representing National Car Rental so exceptionally well. I am incredibly grateful for their help. Best regards, Mr. Paul Kenneth Frison aka "Cuzzin Paul"

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