Enterprise Rent-A-Car

Reviews

• ER

  Eric Roach

  Jun 17, 2026
  5.0
  Great service
• CO

  Christopher Ortiz

  Jun 6, 2026
  5.0
  Great service and friendly employees
• AL

  Anthony Lovina

  Jun 4, 2026
  1.0
  First, after reading the other one-star reviews, I can confidently say they are not exaggerations. I was involved in an accident that was not my fault and needed a large SUV comparable to my truck while my vehicle was being repaired. I was provided with a Wagoneer and had to leave quickly. Before departing, I pointed out several issues with the vehicle during the inspection process, but the employee conducting the walkthrough dismissed my concerns. In hindsight, that was a mistake on my part to accept the vehicle without insisting those issues be documented. Shortly after leaving the location and arriving at my home in Bucks County, I noticed a strong odor of cigarette smoke mixed with marijuana. I initially tried airing out the vehicle during the drive home, hoping the smell would dissipate, but it did not. As I continued inspecting the vehicle, I discovered stains on the windshield and carpeting, along with what appeared to be bodily fluids on the steering wheel and center console. The condition of the interior was unacceptable. Once home, I conducted a more thorough inspection and found cigarette ash throughout the vehicle as well as marijuana residue in both the driver's seat and rear seating area. As someone who transports children, I found this completely unacceptable. The location was closed for the day, so I immediately contacted corporate customer service to document the vehicle's condition. Because I needed safe and sanitary transportation for my family, I paid out of pocket to have the vehicle professionally detailed and treated with an ozone machine. The following day, after multiple attempts to reach the branch, I finally spoke with staff. I was offered a replacement vehicle, but since I had already spent the time and money having the interior cleaned, I declined and instead requested reimbursement for the expenses I incurred. Gaddy, the branch manager, agreed and assured me that reimbursement would be processed. Fast forward two months. When I returned the vehicle after my repairs were completed, I was informed that the branch intended to file a damage claim through my insurance company. At that point, I had still not received the reimbursement that had been promised, and despite numerous attempts, I could not get in touch with Gaddy. When I finally reached the branch regarding the claim, the tone had changed completely. The same team that previously acknowledged the vehicle's condition was now insisting that vehicles never leave their location unless they are in exceptional condition and that no unreported damage existed at the time of rental. I requested the timestamped photographs and inspection videos that Gaddy claimed were taken during every vehicle check-out. She stated she would provide them by the end of the day because she is "so thorough." That never happened. Three days later, I had received no phone call, no email, no photographs, and no documentation whatsoever. Once again, I had to involve corporate customer service. To corporate's credit, their professionalism and responsiveness helped salvage an otherwise terrible experience. The Roosevelt branch, however, demonstrated a complete lack of accountability, consistency, and follow-through. The branch manager's actions and communication throughout this process were particularly disappointing. In the end, the damage claim was dropped because I had not caused any damage to the vehicle. My reimbursement is finally being processed—through corporate, not the Roosevelt branch—and my claim-related deposit is being refunded. I would rent from Enterprise again because corporate and regional management ultimately made things right. However, I would never return to this location under any circumstances. The Roosevelt branch needs significant improvement in both vehicle quality control and customer service. Regional management deserves credit for correcting a situation that never should have happened in the first place.
• DA

  Destiny Acevedo

  Jun 1, 2026
  5.0
  Thank you so much Gaddy, and Vadir for making a horrible situation better by your wonderful personality, knowledgeability, and patience. One of the cars had issues with the AC and you replaced vehicle with no hassle.
• SL

  samir lebbir

  Jun 1, 2026
  5.0
  Great car, very clean, and excellent customer service. Thank you for the wonderful experience. I highly recommend them to anyone looking to rent a car.

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